Hi Celeste, thank you for taking the time to leave us a review of Tenpin Falkirk. We're sorry to hear of any disappointment felt with the ID process at the site, as this is a legal requirement we do have to follow strict rules regarding this and the staff reserve the right to request valid photographic ID from anyone who they believe may be 25 or below. Best wishes, Rachel
1650271884
3
Price wise is OK, 3 games for less than 40, cheaper than other places. Although I was left quite astonished when I was challenged for the Id and when I provided my dvla I was told that was not enough to prove my identity as the Italian document misses a logo that the English one has. I also provided a copy of my passport saved on my phone but that was not enough. I just wanted a beer. I'm 30.
Hi Sharen, Thank you for your rating and review of Tenpin Fallkirk. Apologies for this service on your recent visit as this is not the standard of customer service we aim to provide. If you would like to discuss this further, please can you email us at [email protected] with the subject 'Review' and include your name, telephone number and booking details so that we can assist further. Once again, I'm sorry for this and we hope you give us another chance to provide an experience up to our usual high standards. Best wishes, Jade
1646511983
1
Would give this joke shop a zero star iff possible. Just tried to order two games for two adults and two children at Camelon bowling (one child is registered disabled and in a wheelchair with Downs Syndrome). Was told they don't offer consessions on a Saturday or Sunday. So does that mean Alex doesn't have Down's Syndrome on a weekend and doesn't need a full time carer 24/7? They wanted 53+! What a rip-off! Avoid totally. Furious!
Hello Charles, Thank you for the review! I'm so pleased to hear the team at Tenpin Falkirk provided an excellent service on your recent visit, I will certainly pass your kind words forward to the team. We hope to see you again soon for another 5 star experience! Thanks again, Bryony
1640275118
5
Grant and the team were very customer conscious and helped make our family visit a big success....great manners, just what you expect from a Denny man
Hello Stuart, Thank you for the review! It's truly important to us that our customers have fun our indoor activities activities, so I'm thrilled to hear everyone enjoyed their bowling and playing on the pool tables at Tenpin Falkirk. I have passed your positive feedback across to the management team at site to ensure Sarah knows her hard work is appreciated! We hope to see you again soon. All the best, Bryony
1636018050
5
Fantastic team night out. Sarah on the front desk was awesome, and the whole team were lovely. Place looks amazing with great bowling and pool!
Hello Rebecca, Thank you for the review! It's truly important to us that we offer a wide range of clean indoor activities and facilities for our customers to enjoy, so I'm pleased to hear we scored a strike with your positive feedback of Tenpin Falkirk. I'm sorry to hear of the issue faced with the ticket rewards not being released on an arcade game at Tenpin. We'd highly recommend speaking to a member of our team during your visit who will happily assist looking into this for you. We hope to see you again soon to secure your 5 star rating. Take care, Bryony
1650210776
3
Good variety of arcade machines, clean toilets but some of the ticket rewards did not come out of the games.
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