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Nelson Mazda Tulsa
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Nelson Mazda Tulsa reviews
Information about Nelson Mazda Tulsa
4,43
100 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxeWViZkRBEAE!2m1!1s0x0:0x10389af03bce2139!3m1!1s2@1:CIHM0ogKEICAgICqyebfDA%7CCgsI1c2KhgYQqLCPNQ%7C?hl=en-US
Naruto_Bandz
google
https://www.google.com/maps/place/?q=place_id:ChIJtSsfDhCOtocROSHOO_CaOBA
Hello Ms. Carlson. I am so sorry to hear about your experience at our store. Our GM made multiple attempts (left messages) to reach out to you and resolve this. We understand your concerns and we want to assure this was an honest mistake. Our entire store is paid on salary and therefore there are NO employees that earn an income on commission. As a result, no one is motivated to oversell or recommend things that are not needed. We focus on our customers and only recommend what the car actually needs and we let the customer decided what they want to do. I know our team communicated this to you in the store and we also refunded your money. We hope you will accept our apology and consider us in the future. Customer experience is very important to us! Thank you and we hope to see you again in the future.
1623944998
1
I purchased a mazada 3 eleven months ago from Bill Knight Ford. I was told at the time of purchase that Bill Knight did not work on Mazada's, so i have allowed Nelson Mazada in Tulsa, Ok to maintain the scheduled maintenance. Today, i took my car in for an oil change and was told I needed an engine tune up. I was very puzzled because I had that completed at Nelson Mazada when my vehicle reached 75,000 miles as recommended and paid over $550 to have this completed back in May 2021. I asked to speak to the technician to see why he would recommend the engine tuneup and was denied and told the technicians are to busy to speak with customers. I then raised the issue of his recommendation and what did I actually pay for(engine tuneup) in May. I ask to speak with the service manager and she(Jenny) gave another lame excuse. And Geoff began to take ownership of the miscommunication. I don't trust them and will be having my car inspected to see if any of the almost $2000 worth of work i had done since November 2020 has actually been completed. Nelson Mazada gained my trust, but now i am finding out they are very deceptive. I am a woman who knows very little about cars! It appears that i have been swindled out of money because i am nor knowledgeable.
1653973651
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyMTRya1RBEAE!2m1!1s0x0:0x10389af03bce2139!3m1!1s2@1:CIHM0ogKEICAgID214rkTA%7CCgwIk8XWlAYQ-OWSiwM%7C?hl=en-US
Mic Majors
google
https://www.google.com/maps/place/?q=place_id:ChIJtSsfDhCOtocROSHOO_CaOBA
Hello Mic. I would love to visit with you about so I can properly coach out team. I totally agree with you and we talk about smiling and greeting every customer everyday. Please call me so I can hear more about your experience. Istvan 918.804.3032
1653693554
1
It would be Fantastic if the young men standing at the front desk, would greet you and smile when you walk in. Too much is going on in the world, to not have friendly faces smiling at you.
1638500217
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURHMmFIbmxRRRAB!2m1!1s0x0:0x10389af03bce2139!3m1!1s2@1:CIHM0ogKEICAgIDG2aHnlQE%7CCgwI-Y6mjQYQqKyxsgI%7C?hl=en-US
Lauren Chase
google
https://www.google.com/maps/place/?q=place_id:ChIJtSsfDhCOtocROSHOO_CaOBA
Thank you, Lauren! We are so happy you expanded your search as well. We appreciate you making the journey to us! Congratulations on your new vehicle!
1638548429
5
I had a wonderful experience with Nelson Mazda Tulsa, largely due to the help I received from my Client Advisor, Bernard. I currently live in TN, but with the car market being so crazy, I chose to expand my search much further than TN. I was online and found out that the exact car I wanted was at this Tulsa location, so I used the online chat feature to connect with a sales rep. I connected with Bernard through chat that morning, talked to him over the phone that afternoon, and had a deposit secured on the car by the same night. Bernard was so efficient and GREAT at communicating with me/keeping me updated. This was the first car I've ever bought, and he made the process absolutely seamless, especially considering that we never even met in-person until the day I went to pick up my car. A few days after putting the deposit down, I flew in from TN to OK to pick up my car. I was really impressed by how well kept and up-to-date this dealership was as soon as I walked in. I was given a great overview of my car when I arrived, and everyone who I interacted with was very kind. I am SO glad that I chose to expand my car search to get exactly what I wanted instead of settling for another car closer to home. It was a joy getting to work with this team -- I highly recommend buying your next car here!
1630458560
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2M1BlVUdBEAE!2m1!1s0x0:0x10389af03bce2139!3m1!1s2@1:CIHM0ogKEICAgIC63PeUGA%7CCgsIwKW7iQYQ2NK2Wg%7C?hl=en-US
Ashley Donnell
google
https://www.google.com/maps/place/?q=place_id:ChIJtSsfDhCOtocROSHOO_CaOBA
Ashley, Thanks so much for your review. We appreciate the feedback. Please remember our free car wash (Once a week) that is available for you. Also, we would love to assist if you have any further questions regarding service, scheduling, or any other questions you may have. Bill is a great resource and we are grateful for you and the business!
1633530924
5
My husband and I worked with Bill to purchase our new CX-5! Bill kept in touch with us every step of the way and was a true pleasure to work with! Im absolutely in LOVE with the vehicle and definitely recommend Nelson Mazda and Bill if youre in the market for a new vehicle!
1642277952
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtNE5uY3NBRRAB!2m1!1s0x0:0x10389af03bce2139!3m1!1s2@1:CIHM0ogKEICAgIDm4NncsAE%7CCgwIwNiMjwYQsNHlkAM%7C?hl=en-US
Sonya Marquez
google
https://www.google.com/maps/place/?q=place_id:ChIJtSsfDhCOtocROSHOO_CaOBA
Sonya, thank you for taking the time to speak with me and give me your feedback. Again, we apologize for a lack in communication on our part. Thank you for allowing us to make things right and continue to look for you a vehicle. Please never hesitate to call at 918.296.7897
1642284752
1
Never in my life have I written a bad review but the Customer service here is terrible..
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