I do not have any doubt about the good reputation of this company, and I am completely sure that the good reviews are for real. However, my experience was not like that. We followed their procedure to place the order; 2 weeks later they had embroidered on the wrong color of T-shirt. I understood that things happen and and they promised me that they would solved it in two days. After that and for two more weeks they did nothing to correct the problem and placing the blame on their provider (bad customer service practice because my deal is with B&B Sports and no with the provider) Probably they deal with big companies and when the order is small like ours they do not care too much. Having said that they also did the refund in a very timely matter but at the end we are again on square one trying to find another company to do the process. Time is money and we are wasting our. Sorry, but I cannot recommend this company
We are extremely troubled by your feedback and are sorry this was your experience with us. For 35 years, we have worked to build a strong reputation with a foundation based on providing an exceptional customer experience. If your concern was known at the time, we would have worked with you to reach a resolution to the issue. We have addressed your feedback, and can assure you that steps were taken to prevent this type of experience from happening again.
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I spoke with Stephanie regarding a mutual customer and she was very difficult to deal with and not very pleasant. I requested to speak with their owner and she advised simply "not going to happen." There are so many other options in the Tampa area, I would highly recommend that you take your business anywhere other than B&B, you'll probably be that much better off for it.
The customer service and long-time standing in the community and the industry says it all! More than competitive pricing and top-quality products! I would highly recommend them to anyone!
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