I very much like Collins Community Credit Union and usually have good experiences there no matter which branch I use. Lately, though, I have been disappointed with the ATM at the 1st Ave location. I stop there to get some extra cash on the way home from work, and TWICE now, when I enter a 4 and a 0 to get $40 cash from my account, the ATM has taken out $140. I typically don't like to carry that much cash with me. The first time it happened I thought perhaps I had inadvertently done something wrong, so when I stopped tonight to get $40, I was VERY CAREFUL to push 4 - 0 and nothing else. Once again, the ATM dispensed $140 to me. I called to report the error and was put on hold for 8 minutes before a recording came on telling me to send an email. I guess if they don't care how their ATM works, I won't care either, but I won't be using the ATM at this location anymore! There's definitely something wrong with it!!
We would love the opportunity to discuss your experience and how we can improve upon it for all our members. Please contact us at 319-249-7765 with your information so we're able to best assist you. Thank you.
Megan made applying for my auto loan very easy, she answered all my questions and really went that extra mile to make sure I was taken care of, she also made sure that I had all the correct warranties so my new vehicle would be protected.. thank you very much Megan for the great job you did!!!
My experience working with Megan Schaefer could not have been better. She was professional, handled my request efficiently and brought up several other solutions that will greatly improve by financial position. It is great to find someone you can trust.
Melonie, we are sorry that you are disappointed but appreciate your feedback. We are continually working on improving the experience for our members. If you would like to discuss further, please contact us at 800-475-1150.
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Drive through is the slowest in town
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