Thank you for taking the time to send us your review Patrick. We take all feedback extremely seriously and are disappointed to hear you are not happy with your garments. We have a strong reputation for the quality of our embroidery and will be looking in to this further with our Production Department. Having spoken to our Customer Services Manager, we will also be contacting you directly on email to resolve your concerns. Thank you once again for sending the review. Kind regards The Team at MyWorkwear
1652101069
2
Items were delivered before suggested date, the website was very easy to use. The material quality is okay but rather disappointed with the quality of embroidery, all off the company logos are not straight and the stitching is really poor quality. Also when wearing the top the stitching feels very rough on the reverse side.
Thank you for leaving a Google review James. We take all customer feedback extremely seriously and our Customer Services Manager has therefore reviewed your order in detail. I understand you placed an order directly on our website for 3 items, 2 of which required an extra large logo. I don't believe this was discussed with anyone in our office. As is standard across our industry, we do charge extra for some oversized logos and this is outlined on the embroidery information page on our website. We obviously are unable to tell in advance if an additional fee will be incurred, until the logo a customer submits is formatted for the embroidery machines. We do cover up to 20,000 stitches with our standard logo charge, higher than many of our competitors, and only a very small number of our customers exceed this count. On the rare occasion the maximum count is reached, we immediately contact the customer with a choice of options. I understand in your case, the alternative options were not appropriate and you requested a refund, which was actioned immediately . We are disappointed we were unable to help you with your order and hope you have been able to find another provider who is able to produce such a large logo at a low price. Thank you for taking the time to send us your feedback.
1613136021
1
A pain to deal with, I spent hours going through my requirements and the company accepted and quoted my demands only to contact me days later to tell me there is additional charges. I had to cancel the whole order and wait for a refund. I will be taking my business to a local supplier.
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