Would strongly recommend using a different company. The setup on shirts was terrible. Would like to believe that they where just being dishonest and they are capable of printing shirt properly but according to them they are not. Front of shirt is supposed to be printed on breast pockets. Never seen a shirt with pockets in the center of chest). Was willing to accept faulty set-up on t-shirts (see pic it really bad but if that the best they can do what do you say). The Quality is 100% unacceptable. Wear them 1 time and the print starts to crack. The pic is after 1 wash print literally coming off. If you want to waste some money buy a shirt they printed and wash it, then take your business elsewhere.
Pumper came highly recommended, I understand why. Ann was amazing to work with (why I gave it two stars). Unfortunately the owner Teressa was not. They order our windbreakers and did a two color screen which came off in the wash. This has happened on multiple of our pieces. When I went it to show them, she was apologetic and said they would reimburse us for the windbreakers but has now come back and said she will only replace what we have left. We have given these away to people all over the country. I cant get them back. I have never had a vendor ask for a product they didnt pay for given to them. We also did Jean jackets which they told us to purchase and have drop shipped to the shop. Those also has issues from the start. Smeared print, missing print and then after a wash and hang dry again ink was completely gone. She informed me after the fact that they wont reimburse if there is an issue with items we bring in. She said its posted in her shop but I did everything via email with Ann. Who at no point mentioned this policy. Had she, we would have gone somewhere else. When I came in-person to talk it over she (Teresa) became so upset she walked out the door on me. I gave her a week and followed up, now she wont reimburse for the windbreakers that have been given away and wants us to supply the Jean jackets and then only get the cost of the imprint reimbursed. She admitted to not standing next to her promise of reimbursing our jackets when we talked in-person. I have it written in an email. We will not be coming back and would no longer recommend her based on this experience. Pictured is an unwashed, unworn jacket we received from them. There were 6 that came like this and several that after being washed looked like the second image.
We have been doing business with Pumpers for 20 years. Theresa and Ann are always a pleasure to work with and do a GREAT job. Even if a printing issue comes up, they are ahead of it to let me know and we find a solution. Cannot be the quality and pricing!
My daughter's basketball team was in bind after the company who did our shirts in previous years told us last minute they couldn't get them done in time and the price was going way up. Called Pumpers and they were able to get us a quick turn around to ensure we had them for our first game.
Hand a sweat shirt made great looking tell you look at the my logo on it horrible down to low and off centered..and still charged me 45.00..
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