Hello Lori, My name is Marcus and I am the Executive Vice President here at SERVPRO of Barrington / North Schaumburg. We are so sorry to hear about your bad experience with our company and I would like to personally assist you with making things right. Please contact me at your earliest convenience and we can discuss a solution, or if its more convenient, you can reach out via email. Lets get this resolved as quick as possible for you. We value your business, and I look forward to speaking with you. Sincerely, Marcus Smith 847-526-0090
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1
Called on Friday due to water in basement. Could not come, made an appointment for Saturday afternoon. We were not home, but had someone go to our house to meet them. Waited an hour, no show. Then after I called, they said it was a mistake and they don't do weekend appointments...just emergency restoration and they could send a crew. How could I do that when I didn't even know where the problem was coming from or what the coast would be? Horrible service
Kathy, thank you so much for your kind words about Alec. We are so happy that he was able to help you and your daughter. We appreciate the opportunity to help you.
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5
Alec is amazing! My daughter was moving into her first apartment and it had a strong cigarette odor. Alec worked tirelessly to get that odor out of the unit. His followup and responsiveness even on the weekend was fantastic. I highly recommend this business and would use them again,
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