If you just need a simple eye exam, I strongly recommend going to a normal eyeglass store. I came in for an annual eye exam, filled out my paperwork, met with a "contact lens coordinator" and then used 4 or 5 different machines (with "imaging fees" attached). The results of these tests were not shown or explained to me. After all of this, I then had a normal eye exam with Dr. Ali, who is lovely. Perhaps the issue is with my insurance (VSP) but the process felt scammy. Ultimately I paid $135 to learn my prescription hasn't changed. I could've paid less and had a more efficient experience at Warby or Lens Crafters.
Thank you for taking time to post a review and provide helpful feedback. We are always sorry for our miscommunication that leads to an unacceptable experience. The time of all our patients is extremely precious, important and held by us in high regards. We have met as a team to learn from the experience and the very helpful feedback.
1631100115
1
If you're going to see Dr. Ali be prepared to wait 2+ hours. Ridiculous wait times! On top of that their staff makes it even harder on you by being condescending and inconsiderate of your time. They make you put a card down to make sure you're not late, but don't care about your appointment. Usually don't leave a review, but Laylanee and jess definitely made it terrible being here! would not reccomend
Thank you for the great feedback, Matthew! We look forward to seeing you on your next visit :)
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5
Love this place. Delivery and professionalism is always the constant here. While the doctors do change from time to time, my experience never feels disrupted.
Over an hour wait to see the dr and he calls someone who has an appt after me before me.
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