I am absolutely disgusted with the service. I am an old customer who has been renting things from K&M for ages now. I purchased a RZ system and after testing the film roll, the camera had issues. These guys who claimed at the time of sale that the camera can be returned anytime within a month did not return the camera. I showed them a valid receipt but still it was like taking to a wall. The guy is spoke with was highly unprofessional, uncivilized and did not have any idea what he was talking about. Please do not shop here !!!! Go to B&H.
"Go to canal Street if you want something cheaper" was the advice of one salesperson (I didn't need a $40 tenba bag, and would have spent $12 on a lens wrap if they were nicer)
I ordered a tripod, I got the product with the damaged box, Requested for return, It been 4 days i have requesting for refund, still no reply. If i am calling the store , the feedback is , you cant return the item to the store, please return to the ware house. You have to pay for your returns, Even if the box is damaged. Please be aware while buying. Will wait for few more days and will update here. Support team helped me to get by damaged box and refunded . Very helpful but they take time.
Terrible customer service, refused to show me the different models, probably didnt think I could afford a Hasselblad. Then I looked at Konica Hexar AF, a camera I know well since I owned one. First he didnt know the difference between an AF and an RF. Then they were priced 2 to 3 times their value. Its the price man
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