This companies owner Timber Gym Sales in Newington Connecticut took $6900.00 back in May of 2020 for a Creative Play Thing Swing Set BUT and BEFORE I purchased this unit i said to him on the phone It is my Grand Daughters 1st birthday and need it to be on site by July 10th 2020 for the Children to enjoy and as it was a Gift form Nonnie. The owner said that was fine as it would be 8 to 10 weeks. July 8th 2020 I called to see what time he will be here and told me that the truck did not come in. He then told me to call representative Vito the sale representative for Creative Play Thing said Timber Gym Sales needed more units to fill the truck and I would not be getting the swing set. This owner of the Timber Gym Sale is a deceitful sales person that just wanted the sale and did not care about my Grand Daughters 1st Birthday. All he said he was so busy and blamed everyone else like me the customer and the Creative Plaything for the lack of customer personification. He offered me a bouncy house so the kids can play nose to nose with a highly contagious virus, ( what is wrong with this Guys thinking )? I ask his sale person on the phone and requested him to evaluate the grounds back on May 27,2020 . Today he called and asked if the ground was level , his staff never told him or he had a brain laps and forgot because we sent him the address on May 27,202 and he said he lost his phone and all information and ( is my problem? , this guy does not take any responsibility for his screw ups!!!!) I resent him the text with the date of the text and he still did not care. The then said he is crediting my Amex account . If you buy anything from company Timber Gyms Sale in Newington Connecticut ,and you Really need to make sure everything he says is recorded or on paper as he will blame you for his screw ups""" Sad to say not only did he offend my family he broke a lot of little children hearts that Day
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They did not fully install our gym. They left the floor to the gym in my garage since May (6 months ago). Ive called multiple times and left a message. No one has returned my call. This is the first review I have ever left in my life. I just dont know what else to do Update to the owners response. Ive called the right number. Multiple times. Ive texted you on the number you have listed. Multiple times.
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