Thank you first of all for complimenting our staff, they work hard to ensure all our customers expectations are met. I know after you recently spoke with us the work has been completed and you are now happy. All of the fitters that work with us are vetted and have proven experience to keep to the high standards we demand. In this instance, unfortunately, there was more work needed than the fitter foresaw (hence the delay). Our policy is to be as thorough as possible, before, during and after each job. Unfortunately, in rare cases, there are unforeseen circumstances that arise. We wish you all the best and thank you for your feedback.
1560272443
3
Staff in store and products are very good, although they offer a fitting service but it is through sublet contractors. Be warned the contractor we ere supplied was not very good and never finished the job properly and harassed for payment after. Job still not finished to satisfaction. Great shame as the store staff were really great they have been totally let down by the contracted staff. I wont be using them again!!
Thank you so much for your kind review John. Its great to hear that you had a stress free and enjoyable experience with us!
1579629133
5
Had 2 carpets fitted today and has been a thoroughly stress free experience. Very helpful in the shop with no hard sell, and the two chaps that fitted the carpets were great. Will be using again and highly recommended.
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