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Merlinembroidery
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Merlinembroidery reviews
Information about Merlinembroidery
4,57
37 reviews
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Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLOHB2ek93EAE!2m1!1s0x0:0x90c73514c829c306!3m1!1s2@1:CIHM0ogKEICAgICK8pvzOw%7CCgsIrPmTgwYQ0NvaHw%7C?hl=en-US
Tamia Reeves
google
https://www.google.com/maps/place/?q=place_id:ChIJ27TZcBBX2YARBsMpyBQ1x5A
Wow, that's a little unfair :( She sent a logo with no information, no phone call or any hint of what she wanted, but I was undeterred, I simply asked the normal questions that I always do. Not sure what else i could have done. Would have loved to simply have a phone conversation but I never got a call or a phone number to call back. Not sure why she says I hung up on her, the entire time I was emailing with her I was sitting in on a conference call and did not see any calls come thru. We love what we do and cannot wait to demonstrate that. Can't please everyone, I understand that. However we do love on people and really enjoy the process of putting together a project, especially someone new to the process. The same questions apply every time, What are you thinking about doing? How many do you want to do? When are you hoping to have the finished product in hands? Completely innocent questions. Not sure why or how someone could have been offended by that. I apologized profusely and sincerely that she was not satisfied. We do our best, sometimes it's not good enough. Peace Tamia and best of luck to you, Kevin :)
1617233232
1
Very rude staff. I emailed the owner and he was extremely impatient and didnt help at all, also hung up on me over the phone.
1570058077
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMwMmVPV1B3EAE!2m1!1s0x0:0x90c73514c829c306!3m1!1s2@1:CIHM0ogKEICAgIC02eOWPw%7CCgwI3d7U7AUQ4JizxwE%7C?hl=en-US
Amanda Jo
google
https://www.google.com/maps/place/?q=place_id:ChIJ27TZcBBX2YARBsMpyBQ1x5A
Amanda, I'm so sorry you were not happy with us. I'm not sure why you said those nasty things though, you wrote: AmandaJo 12:58 PM (2 hours ago) to me Hi all- I need an update please? If you can not do the project just let me know so I can pickup, thank you. and I responded: AmandaJo, sorry I'm just getting back to you, we are super swamped with production, We have not run your samples yet. please do come pick up your garments, we won't be able to get to them for at least another week. thanks for the opportunity and sorry for the inconvenience. Kevin :) I have the production files, if you want to send to another embroiderer, I'm happy to email them to the other embroiderers and or call them. if that is the case then the files are $35 each to transfer over....let me know....sorry but we are just working 16 hours/day and buried with work. Kevin McClenahan Owner 619.884.9712 (direct) and further I wrote: Machines are involved in the process. Unfortunately, we had unscheduled problems with 2 machines that have put us behind. thanks for your kind understanding. Kevin please no more emails, we are simply buried with work. we are open until 5 please come get or send you hubbi :) about 20 minutes later your husband came and picked up the 3 beanie caps and i again sincerely apologized to him and asked him to reach out if I could help in any other way. So I'm wondering what about my communication was in any way " unprofessional, rude and unable to communicate like an adult." Some customers we have for years and they are super happy, some folks you try to accommodate and they are not happy from the start but don't say anything until the bomb explodes. I'm not sure what else I could have done, we'll just keep focusing on the nice folks we are doing work for day in and day out for over 25 years. You read my exact email, you decide. Peace and be well, Kevin :)
1570056305
1
Jeremey is nice here but, as someone else mentioned below, the owner Kevin is unprofessional, rude and unable to communicate like an adult. They promised us dates and then totally passed them without even batting a lash. We've used them twice now and it was painful from start to finish. We were hopeful the first time was just bad luck but the second time was even worse. Do not use them if you are on a time crunch or wanting to support a local *friendly* business as they basically work on their terms only. Not to mention their prices are outrageously expensive for 0 customer service or respect for your time. Hopefully, Jeremey can leave and start his own place soon as he was far more helpful than the owner, boo to you. And your reply is missing a lot, your original promises to us, your lack of response to my previous email and the fact that I had to hunt you down for an update and when I did, you basically told me you can no longer assist as promised. For someone "so busy", you sure seem to have a lot of time to argue online though! Later!
1555768396
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNZcThYa0VBEAE!2m1!1s0x0:0x90c73514c829c306!3m1!1s2@1:CIHM0ogKEICAgICYq8XkEA%7CCgwIzMjs5QUQyPuzrAI%7C?hl=en-US
Cris Dobrosielski
google
https://www.google.com/maps/place/?q=place_id:ChIJ27TZcBBX2YARBsMpyBQ1x5A
Wow, thanks Cris, such nice comments. Your generosity of spirit and integrity as a leader and coach do not go unnoticed. Thanks for taking the time to recognize our efforts on your behalf and on behalf of the general public. We are at the heart of the business, people pleasers'. It is our major purpose to listen to our clients desires and then transform that into the artistic equivalent of their dreams. We are so pleased that you are pleased with the work we have done for you in the past, it leaves open a future that we can only imagine will be bright and full of promise and opportunity. On this Easter weekend, as always our family is wishing your family the best that life has to offer. Sincerely, Kevin McClenahan owner Merlin Embroidery since 1992
1555769482
5
Kevin and his team have been doing work for my Company, Monumental Results for over 10 years. They are priced well, the work is done impeccably and they always do what they say. Perhaps most importantly, they take a pride in their work and that quality is missing from most businesses today, big or small. Cris D. Owner Monumental Results
1618326954
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLdGNMR1hREAE!2m1!1s0x0:0x90c73514c829c306!3m1!1s2@1:CIHM0ogKEICAgICKtcLGXQ%7CCgwIquvWgwYQ8JjHwwM%7C?hl=en-US
Gerardo Rivas
google
https://www.google.com/maps/place/?q=place_id:ChIJ27TZcBBX2YARBsMpyBQ1x5A
Wonderful Gerardo. Thanks for your kind words, we are pleased that you are so pleased. We value the relationships we have and develop over time with our customers, in such challenging times, It's encouraging to know there are some things you can count on. Our staff and community building culture is something that has taken years to nurture and develop. We are thankful to have you Gerardo as a customer and welcome introductions to other equally nice people who need our embroidery or screen printing services. Until next time, thanks again for your kind and thoughtful words, Kevin
1618330776
5
First time using an embroidery service and had a great experience at Merlin embroidery. Did not need a lot done and they quickly did it on the spot. Awesome customer service definitely made you feel welcomed.
1556587102
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURZcElEUk9nEAE!2m1!1s0x0:0x90c73514c829c306!3m1!1s2@1:CIHM0ogKEICAgIDYpIDROg%7CCgwI3sSe5gUQwL3wtgI%7C?hl=en-US
Zack Penz
google
https://www.google.com/maps/place/?q=place_id:ChIJ27TZcBBX2YARBsMpyBQ1x5A
Wrong shop Zack, I always smile and offer a hand shake and introduce myself as Kevin, only my Dad calls me Kev. We love what we do and try to show that every day. I'm sorry you had a bad experience Zack, we work with about 15 clients/day with designs and i don't remember you Zack, I just checked the email and no emails from you either. Perhaps it was another shop in La Mesa. Give me a call I'd love to hear your ideas about your new restaurant. Call anytime 10-5 Mon-Fri Kevin 619.884.9712 (direct)
1556588882
1
I came last week to get my shirts done kev from front desk very rude and unprofessional. He had very bad attitude towards me while all I was asking was for some shirt design for my restaurant.
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