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KES NYC
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KES NYC reviews
Information about KES NYC
4,27
15 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNjNTQzTVF3EAE!2m1!1s0x0:0x6e311a79f5d35b9d!3m1!1s2@1:CIHM0ogKEICAgICc543MQw%7CCgwIwdCt9QUQoJaA-AI%7C?hl=en-US
Mia Ali
google
https://www.google.com/maps/place/?q=place_id:ChIJ9VTA3YVYwokRnVvT9XkaMW4
Hello Mia, I apologize for the delays we had And particularly on April 3rd orders. We are up to speed and looking to provide good health and good spirits to our clients.
1589978090
1
Very disappointing sales experience. Ordered a cloth face mask online on April 3rd. On Monday (4/20/20), 17 days after my order had been placed, I had not received any communication regarding shipping times, thus reached out to customer service via email to inquire about approximate time of shipping (the website as of 4/20/20 indicated that items would ship within two weeks - the website now says 10 days). Automated email response also indicated that "face masks may require up to 2 weeks before order is shipped out. This is the MAXIMUM amount of time we are expecting to process the order". The same email indicated that "face masks cannot be returned or exchanged AFTER DELIVERY". Now, 17 days after my order had been placed, the item STILL had not even been processed for shipping, so I emailed once again to have my order cancelled. Yesterday, (4/22/20) my order was finally processed and a separate shipping confirmation was emailed this morning in the early AM. Barely 30 minutes ago, I finally received a response to my cancellation email from 4/20/20 which says that all face mask sales are final "as stated on our website" and that my order had already been processed and shipped. Funny that my email to customer service should be returned the day after my order has been processed and shipped, precisely when I can no longer cancel or return my order. Also, nowhere in my original order confirmation was there any indication that face masks were non-returnable, in fact, directly beneath the "receipt" in the email, the domestic return and exchange policy is listed stating "Making a return is easy..." Hoping others will avoid the same disappointing online retail and customer service experience. Update: Mask delivered today (4/30/20). A full week after I received an email from customer service stating "it will be shipped USPS First Class (1-3 days)." Paid $26 which was received on the day the order was placed. Took 27 days to receive the item with very poor customer service.
1600988096
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURDcHJpUGZnEAE!2m1!1s0x0:0x6e311a79f5d35b9d!3m1!1s2@1:CIHM0ogKEICAgIDCpriPfg%7CCgwIwMe0-wUQ6JippQE%7C?hl=en-US
Olenka
google
https://www.google.com/maps/place/?q=place_id:ChIJ9VTA3YVYwokRnVvT9XkaMW4
1
I placed an order for pick up for masks. I found this store online and it fit my style and aesthetic. I spent over $100 on masks. I went to the store to pick, and the sales woman was either having bad day or really bad with customer service. Ive worked in retail customer service for 10 years and still do to this day - I know what customer service is supposed to be. Her rude attitude and demeanor was really disappointing, i for sure did not feel like a welcome customer. I feel like she noticed my dissatisfaction and change in tone when I spoke to her - she then tried to say something to me regarding my purchase, I was not having it - too late. I just walked out. Wont be coming back as a customer.
1634855375
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNHOVBuUnNRRRAB!2m1!1s0x0:0x6e311a79f5d35b9d!3m1!1s2@1:CIHM0ogKEICAgICG9PnRsQE%7CCgwIz9PHiwYQ-NSw-AE%7C?hl=en-US
Meg Heagerty
google
https://www.google.com/maps/place/?q=place_id:ChIJ9VTA3YVYwokRnVvT9XkaMW4
Meg, this is wonderful. Thank you for shopping and for leaving us a note. I hope to see you soon again.
1634856732
5
Sales Associate was so sweet and had wonderful ideas for dresses for an event. Purchased more dresses since as they are absolutely stunning, very flattering and well made.
1460409147
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBMDRmZXBnRRAB!2m1!1s0x0:0x6e311a79f5d35b9d!3m1!1s2@1:CIHM0ogKEICAgIDA04fepgE%7CCgwIu6awuAUQgO3vuwE%7C?hl=en-US
Reyson Morales
google
https://www.google.com/maps/place/?q=place_id:ChIJ9VTA3YVYwokRnVvT9XkaMW4
Thank you, Reyson. We miss you.
1589977849
5
Excellent selection of top local and International fashion designers, very high quality and organic materials and the best knowledgeable and helpful staff.
1594168243
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4M3Z1MFNnEAE!2m1!1s0x0:0x6e311a79f5d35b9d!3m1!1s2@1:CIHM0ogKEICAgIC83vu0Sg%7CCgwIs6eU-AUQqMvRlgI%7C?hl=en-US
iris Baker
google
https://www.google.com/maps/place/?q=place_id:ChIJ9VTA3YVYwokRnVvT9XkaMW4
Hi Iris, thank you for the sweet feedback. Stay safe and well and hope you shop with us again soon!
1597157657
5
I was excited to receive my masks which were ordered on line. UPS messed up on the delivery which was sorted out just today. The masks were beautifully wrapped and nicely made. The company contacted me back to make sure I received the silk masks. They were shipped in a timely manner as well.
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