Barbara, at the time at which we terminated your services for non-payment, we sent you your 2018 completed financials, along with access to the accounting system we set up for your company (at your request). We did this in spite of the lack of compensation for our work and costs, in a gesture of good faith. I understand that you expressed confusion about how to access the cloud accounting software and we sent you instructions on how to do so. However, as I expressed to you at the time, we found your request for a multi-hour on-site training session at no charge to be unreasonable, given the loss we had already sustained on your account. Though we cannot work together, I do advise you to hire someone knowledgeable in Quickbooks Online to help you understand your account; since the work has already been completed, I would like for you to be able to get some use out of it.
Hi Jennifer. I'm very sorry you feel disappointed in your service, particularly in regards to responsiveness, as I made a personal effort to be available for after-hours calls, and same-day appointments. Though we may have a differing view of the situation, your opinion is valid, and I maintain the offer I made in my most recent email to assist in any way I can with your transition to a new bookkeeping professional. Please do feel free to reach out to me directly should you need assistance through that process. Regardless, whether I hear from you or not, I wish you well. Courtney
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I contracted this company to assist me in converting over my quick books and was left with no assistance after meeting with them. My phone calls and emails went largely unanswered and I had to find help elsewhere. Very unsatisfactory.
Craig's team has been an extremely reliable resource for me as a small businesses consultant. Craig is the only bookkeeper I feel comfortable referring my clients to and it's an added benefit that he has years of experience as a CFO. Whether Craig is helping new businesses I run across or helping existing businesses get on the right track, I would highly recommend reaching out to Craig and his team at The Bookkeeper.
I work with Courtney, Craig and Shelley quite often as I've been a sales rep at Paychex for 3.5 years. I will say that it's super tough to find solid bookkeepers who are also strategists in what they do. These folks go above and beyond and are way more "out of the box" than the general population of bookkeepers. I always tell my clients, they are changing the game in this industry and are phenomenal-hands on resources for their clients.
Our company has been working with Craig and team for several months now and they're very professional, helpful and has been a perfect fit for our business. Our books have never looked so good plus the ideas they've brought us to implement have been a game charger.
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