Hi Ben, Thank you for taking the time to write your review and to give us your feedback on the service you experienced from us. We always take reviews or feedback like yours very seriously. We just wanted to highlight that at the time of sale you were given a full breakdown of the coverage of our industry-standard warranty, which clearly states what is covered and not covered. In your case, unfortunately, the exhaust system does not come under your three months warranty. The car you purchased from us has to have at least a 6 month valid MOT, and in your case, the vehicle came with 7 months. At the time of any purchase, our customers are given the time to do their own checks on all of our cars before they take on ownership. Previous checks were also made at our units/showrooms before being placed for sale. We feel that in this particular matter that we have been honest and fair in the service we have provided. Kind regards The Management Team @ BPCS
1623327227
2
I got a car from these 5 weeks ago car seemed in great condition sounded a little louder than I would of thought but I didn't take much notice of it as it wasn't too loud at all. I have only driven the car 4 weeks out of the 5 due to the rear silencer snapping off also flex and centre pipe have completely corroded and centre pipe hanging off the car dragging on the floor. Josh who was great to start with really helpful but as soon as I ask about repairing the car under warranty as they given me 3 month warranty. They tell me the exhaust isn't part of the warranty. So I have now taken it further there was obviously a fault with the exhaust when they sold me the car and won't do nothing to help me. I also explained before hand it was the exhaust that has fallen off yet still made me take it to a garage to check what's wrong and get a proformer invoice to still be told they won't help me. Becareful and make sure you look over your car very thoroughly before accepting it.
Hi Jacek, We have translated your review for our non-Polish readers who want to read this. "Customer service and car prices are bad on every level. My advice is to stay away from these scammers." Firstly, we can't find any records of your full name on our database. Also we have asked all of our Polish advisors if they remember assisting you and noone can recall your name. To help us rectify the reason why you have decided to write such a review, please supply the following: Name of the advisor, the time and date of your call (or if you visited one of our showrooms just any info you can provide, and lastly what your enquiry or registration number of the car you purchased). Please send details to [email protected] Many thanks The Management Team @ BPCS
1648212603
1
Obsługa klienta i ceny samochodów są złe na każdym poziomie. Radzę trzymać się z dala od tych oszustów.
Hi Korrie, We just wanted to send you a big thank you for taking the time to send a 5-star review for Ian and the BPCS team in assisting you with the purchase of another new upgrade. We hope to have the pleasure of your continued custom in many years to come! Kind regards The Management Team @ BPCS
1638982375
5
Been using best price car sales for a while now amazing company I had no issues with any car I got from them everyone has been very friendly and made it so much easier to work with definitely recommend anyone to use them
Hi Cal, We just wanted to say, it was our pleasure in assisting you and we will happily pass on your kind comments to Harry too. Thank you very much for taking the time to award us with a 5 star rating and hope we will see you again in the very near future when you are ready for your upgrade. Kind regards The Team @ BPCS
1622454813
5
Was a pleasure dealing with these guys, thanks to Harry for advising me on the car, very helpful, thank you
Hi Paul, We are surprised to read about your negative review of the service you received from us. Speaking to the advisor who assisted you, seems like we did everything right to try to rectify the minor problem you first highlighted. We don't know of any used car dealer who would pay for issues to an engine based on wear and tear, considering the car had a valid MOT and had been deemed roadworthy, plus the car was supplied to you with a full warranty. All of the customer reviews we receive are very important to us, be it positive or negative ones, because we are constantly striving to raise our standards in the current economic climate which has proven to be very challenging in the used car sector. Sorry that on this occasion you felt you needed to highlight your experience after our team did all we could to try and appease you. Kind regards The Management Team @ BPCS
1650366957
1
Well folks where should I begin, best price car sales promised me a fantastic car and what turned up was a rusty bucket of nails. Everyone out there who is thinking of purchasing a car go for it but please read all the reviews and sit back and just think about it for a while this company will promise you a golden egg and give you an out of date kinder surprise. Don't go with this company you will end up wishing you had spent a but of time reading the reviews trust me people believe what you want but all I'm trying to do is warn you lit out there PLEASE DON'T BUY CARS FROM THIS COMPANY.
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