Their website says it explicitly that if you have your Visa extended and have a letter/email from the Home Office but havent received your new BRP yet, its OK, the Home Office letter will suffice. However, when I came there for my appointment, they said a Home Office letter wasnt enough and they needed my new BRP, so I will have to go there again after I receive one. This is incredible, OVRO is an utterly inefficient institution with self-contradictory rules whose workers just ignore your arguments.
I had a really pleasant experience on the last visit. Appointment was booked online and when I had arrived, I was invited in almost immediately. The staff was really friendly and supportive. Certificate update itself took 8-10mins.
Would have been nice if you update your google business page. A lot of time your page says that youre open but once I arrived there, there is something written explaining that youre close. I mean were nearly in 2020 and in the U.K. its something basic
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