As someone who went to Pablos in high school, I loved going here because of the amazing deals and good pizza while supporting local businesses! As an adult I returned to show my partner what I enjoyed. We waited at the counter at the front of the line for 10 minutes while the cashier took multiple call to pickup orders. As someone that has worked in the food industry, I was patient but did not understand the logic behind the actions of the cashier. They took our name incorrectly but we gave them the benefit of the doubt because of how muffled masks can be. We were told that we could come to pick up our pizza in 40 minutes. We returned at that time and they told us itd be ready in 15 minutes more minutes. I understand when a place is busy, however, it can be frustrating to be given an inaccurate estimated time when you have to drive back and forth to the restaurant. I wouldnt mind waiting an hour and having my order ready or having the accurate estimated time to decide whether it is worth it to wait or go somewhere else. We arrived 15 minutes later and it was still not ready. We were given 2 drinks and cookies which I appreciate. We waited an hour and 20 minutes in total before our 1 medium and 1small pizza and regular cheese sticks were completed. I think the professionalism of the establishment needs to be evaluated before I would return.
Sorry for the long wait. They were not making pizzas for the booth, as those were made in the morning. So no, we did not put our dining room customers last, but thanks for assuming that. We were extremely busy with the mountain bike festival and there were some hiccups.
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Ordered pizza to eat inside at 5pm. Watched them make many to go orders. At 5:20 pm we were told itd be 15 more minutes. At 5:35 pm I asked again and was told its be twenty more minutes. It doesnt matter if the food is good if it takes 50 minutes to get a dine in order and the upfront wait time is totally inaccurate. I think they were making pizzas to sell at a booth at the event downtown. Its a bad look to put your dining in customers last.
We are with a Family of 5. Our pizzas were ready at different times and other customers waited quite a long time for their orders. The pizza was delicious.
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