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Made
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Made reviews
Information about Made
2,13
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtbnBHNEVREAE!2m1!1s0x0:0xec2e206f81099d0!3m1!1s2@1:CIHM0ogKEICAgIDmnpG4EQ%7CCgwIrMLUjwYQ6IO09AI%7C?hl=en-US
Folasayo Kassim
google
https://www.google.com/maps/place/?q=place_id:ChIJVcUAkvsPdkgR0JkQ-Abiwg4
Hello Folasayo Thank you for your review and I am sorry for the issues you have had with your order. We are always trying to improve our services and products so your feedback is greatly appreciated. If you have any outstanding issues please do get in touch with us and we will be more than happy to resolve this for you. Please use the link below to find the ways we can be contacted 7 days a week. https://helpcentre.made.com/hc/en-gb Many Thanks Xena
1643474948
1
I placed an order for a bed that was scheduled to be dispatched in 5 working days. I received a dispatch confirmation and an email and message from ArrowXl their delivery partner that the delivery was scheduled for the 25th. On the the24th of January, I received a text saying the bed was to be delivered between 7 am-9 am. To avoid missing the delivery as I was unable to be home till 8, I rescheduled the delivery till Saturday the 29th. I received confirmation, and on the 28th, I received a text saying the delivery was confirmed for 7:30am to 9:30am on Saturday the 29th. I waited till 9:30am but no one came today the 29th of January, I contacted ArrowXL who informed me Made.com had cancelled the order a day before after close of business and to contact them. I contacted Made and spoke to Leila who said and I will quote " I've checked and see it was cancelled by the delivery company. Please accept my apologies for this issue. In 2-3 weeks the replacement can be sent if you wish. As an apology, I would like to refund you the shipping cost. Alternatively, we can cancel the order for full refund." This seems like premeditated fraud, Made.com received my order on the 18th of January over two weeks ago and advertised 5 day dispatch for delivery indicating the item was in stock. Where is the bed?????? The delivery was mysteriously cancelled by Made/ArrowXL less than 24hrs ago, so how is it that the bed has already disappeared and I have to wait 2-3 weeks for a bed I paid for, was dispatched and just hours away from delivery. I will be taking Legal actions against made.com if my bed is not delivered. Made.com needs to be investigated for falsefully advertising product availability to lure customers to pay for products that are not available. As a digital influencer who has spoken highly of Made.com products and used this company across my platforms, I will now take it upon myself to reveal Made.com as the fraud it is and I won't stop. This is all premeditated and my bed needs to be found. It is sickening that Made.com does not even identify its loyal customers and would still cheat them ( not like it is okay for any customer) after the bed, I have purchased a chair, a table and sets of plate. Prior to that, I have purchased multiple furniture items from this company, plant pots and many more. This can only end well IF MY BED IS DELIVERED AS SCHEDULED.
1644080653
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtemN1SDNnRRAB!2m1!1s0x0:0xec2e206f81099d0!3m1!1s2@1:CIHM0ogKEICAgIDmzcuH3gE%7CCgsIjdz6jwYQyJuAJA%7C?hl=en-US
Rolandas
google
https://www.google.com/maps/place/?q=place_id:ChIJVcUAkvsPdkgR0JkQ-Abiwg4
Hello Rolandas, Thank you for your review and I am sorry for the issues you have had with your order. We are always trying to improve our services and products so your feedback is greatly appreciated. As you have not added your order number to this review I cannot look into this for you. If you have any outstanding issues please do get in touch with us and we will be more than happy to resolve this for you. Please use the link below to find the ways we can be contacted 7 days a week. https://helpcentre.made.com/hc/en-gb Many Thanks Vicki
1644103839
1
Ordered online furnitures for approx 2000. Many furnitures had small scratches which I ignored and accepted how it is. However x2 bedside tables arrived with extremely deep cuts and scraches. Also everything had delays. It takes over two months to arrive. Texted to customer service, they offer me 15 discount. Absolutely joke. Avoid this company to save time and money.
1648995186
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXMDktUWtRRRAB!2m1!1s0x0:0xec2e206f81099d0!3m1!1s2@1:CIHM0ogKEICAgIDW09-QkQE%7CCgwI8tamkgYQoOzrsgE%7C?hl=en-US
Katie Masters
google
https://www.google.com/maps/place/?q=place_id:ChIJVcUAkvsPdkgR0JkQ-Abiwg4
Hi Katie, thank you for the lovely review, we are very happy to hear of your good experience in our London showroom. Cam.
1648996355
5
Have been looking on the website at lighting and called into the London Store to see products in real life which helped to gage the size. The store assistants were very helpful, especially Agata who was able to answer questions and found the products I was looking for.
1642925798
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtb29PQzdnRRAB!2m1!1s0x0:0xec2e206f81099d0!3m1!1s2@1:CIHM0ogKEICAgIDmooOC7gE%7CCgsI5p20jwYQsNXhDA%7C?hl=en-US
Ali Panju
google
https://www.google.com/maps/place/?q=place_id:ChIJVcUAkvsPdkgR0JkQ-Abiwg4
Good Afternoon Ali, Thank you for taking the time out to review our showrooms and products. All feedback is passed on to the relevant teams for reviewing. If you would like us to review an order, or provide some further assistance with any queries, please do not hesitate in contacting us via Email, Whatsapp or Live Chat and an Agent will be happy to help.
1642946035
4
Small showroom with some of their items on offer
1643660516
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtc1pTa0JREAE!2m1!1s0x0:0xec2e206f81099d0!3m1!1s2@1:CIHM0ogKEICAgIDmsZSkBQ%7CCgwI5InhjwYQsKPd_AI%7C?hl=en-US
Alexandra Gusarova
google
https://www.google.com/maps/place/?q=place_id:ChIJVcUAkvsPdkgR0JkQ-Abiwg4
Hello Alexandra, Thank you for taking the time to submit your review. We are very sorry to hear that the products of your order got lost by the carrier and couldn't be delivered due to technical reasons and that the prices are higher on the website now. Your feedback has been forwarded and we apologise for the negative experience with our brand. Kind regards, Your MADE.COM team
1643721870
1
I ordered a bed, nightstand, desk, and highboard on 25 November 2021. after some delays, nightstand and desk were delivered. As for the bed and highboard, I was told that shipping company lost them, and they ordered another set. Later on they told that the bad cannot be delivered due to technical reasons, but the highboard will be delivered shortly. After that, they wrote me that the highboard cannot be delivered as well. In the meantime, both bed and highboard are available on their website, but at a considerably higher price. What I see here is that the company does not want to deliver the highboard for which a lower price was paid. However, this is a very bad approach, this means that they do not observe their obligations and thus cannot be trusted at all. They had my money in the amount of 749 Eur for the highboard and 429 Eur for the bed, from November to the end of January, meaning for three months. So they just used my money as a zero interest loan for three months. Now, what I am supposed to do? The highboard and the table (which was delivered), were supposed to be a set for my bedroom, now without the highboard, the table is useless. Unfortunately, the above situation completely ruined the company's reputation in my eyes, and I will never ever buy from you again and will advise the same to my friends.
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