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Land of Rugs
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Land of Rugs reviews
Information about Land of Rugs
4,47
66 reviews
The opinions come from external websites
Last update: 01.04.2022
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https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s101287369050145127939!2s0x0:0xbc85e5be94cb580d?hl=en-US
A D
google
https://www.google.com/maps/place/?q=place_id:ChIJmflAk2bxeUgRDVjLlL7lhbw
1
Customer satisfaction isn't high on their agenda
1632812614
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s108900990232427119348!2s0x0:0xbc85e5be94cb580d?hl=en-US
E Turner
google
https://www.google.com/maps/place/?q=place_id:ChIJmflAk2bxeUgRDVjLlL7lhbw
Good morning, Thank you for your review, we appreciate all reviews as it allows us to understand where we are doing both good and where improvement is required. I have looked into this and through your order notes, I can see that you raised your concerns on Sunday 26th September. Unfortunately, as you received the rug on the 14th of June whereby your concerns were raised around 4 months after receiving the item, this does fall out of our Terms and Conditions. We do offer leeway in various situations for our customers where concerns are raised but this is too far out of the timeframe of which we are able to issue your requests. If you have any further queries, please feel free to contact us. Kind regards, Land of Rugs
1632810361
1
We are very disappointed with the 'Ariana Criss Cross Soft Fringed Rug' we ordered from Land of Rugs. It hasn't been cut straight so the rug looks awful and no matter how you try and lay it the rug simply looks crooked. Complete waste of money and Land of Rugs refuses to replace the item or offer a refund. They say that we need to report a fault within 48 hours which is ridiculous as this fault isn't something that could have been any cause of our own. If the rug wasn't cut straight it wasn't cut straight. It shouldn't matter if I tell them in two hours or a few months. This was nothing to do with wear or tear or any fault of our own. The product should never have based any quality controls, if they have any at all. It did take us time to figure out why the rug just didn't look right and it wasn't until I took the time to measure it that I realised it wasn't straight. Very disappointed with this company. I'm not asking for my money back but just a simple replacement. I wouldn't recommend this company and certainly won't be using them again.
1611239630
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s103621985401467355019!2s0x0:0xbc85e5be94cb580d?hl=en-US
Michael MacLennan
google
https://www.google.com/maps/place/?q=place_id:ChIJmflAk2bxeUgRDVjLlL7lhbw
Hi Michael, thank you so much for your kind words! Please don't hesitate to get in touch with us should you need us in the future.
1613748810
5
Bought a rug for great value, arrived just a couple of days later and was even better than expected will definitely use in future.
1628864546
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s107092963549909588644!2s0x0:0xbc85e5be94cb580d?hl=en-US
Andy Leftley
google
https://www.google.com/maps/place/?q=place_id:ChIJmflAk2bxeUgRDVjLlL7lhbw
Thanks Andy for the kind words and we look forward to welcoming you again next time you need a new rug!
1635951600
5
Beautiful rug - very well made and top quality. I would definitely by from Land of Rugs again.
1549711834
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s104911036052619680649!2s0x0:0xbc85e5be94cb580d?hl=en-US
ann washere
google
https://www.google.com/maps/place/?q=place_id:ChIJmflAk2bxeUgRDVjLlL7lhbw
3
Good purchasing experience, rubbish product. The rug I bought is awful, loose threads come off it constantly which is a shame because the colours in it are beautiful.
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