Very disappointed with this place amd will never be back. I asked the owner on Monday to Embroider my daughter's chair cover and that i needed it before Saturday because its her birthday party. She advised she would call when it was done so i could pick up. I was have a doubke birthday party that day for my kids and had so much to do so by Friday after doing all the running around I realized i never got a call about the cover being completed amd was too late to go in. I checked online and then realized they arent open on the weekend. I left a message friday night that i didnt receive a phone call and if they didnt complete the civer to not touch it. I get a call on Monday like nithing happened and said it was completed. I asked why wasnt i called and she said they were busy on fridays and didnt get around to calling and i could have called to check on it. If someone tells me THEY are going to do something I expect them to do it and not blame me for not calling them. I gave this to her on Monday and it took that long to embroider 1 cover.... oh please. I will not be spending any more money here, be weary of coming here they may forget you too!
I went to Embroidery & More LLC's new location on route 9 looking for a price quote on a large order of screen printed apparel. The woman who usually does the pricing wasn't in, but her mother was there to help sew and was very helpful. She took down all of my information and details of my order and I was told I would receive a call back the very next day to set up everything. It's been a few days now and still no call back so I'm guessing they never will call back, which is fine because I decided to go with another screen print shop that has excellent customer service. There quality of work seemed very good & their shop appeal was nice, but they lost my business because of very poor customer service and essentially forgetting the customer.
Horrible business: Web site said FREE shipping, after the order was placed I was sent an e-mail and forced to pay $9. Also I order a XS shirt for my son and they send the wrong size claiming that that their vendor was out of stock--a quick google search showed that it is the most common sports shirt on the market and readily available. I asked for the proper size and (Ashley) said "Your son will grow into it. Stop being such a pompous jerk." So sad!
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