Absolutely a disaster of a place. Dropped off a jacket for a simple request for our wedding. Dropped it 4-6 and didn't need it until 4-21.. Were very hard to reach and when we finally did get in touch with them just to find out they did absolutely nothing but make excuse after excuse.
I had high hopes based off of the reviews however my experience was a nightmare. I can't get anyone to answer the phone although they claim to be open 24/7. Then I'm told 7-10 business days when I drop of my jacket - which I don't understand if you are open 24/7 wouldn't it just be 7-10 days? Here it is 10 BUSINESS days later, I have no jacket and my calls are being forwarded to voicemail and I leave for my out of town wedding tomorrow at 6am. I caution you when using this business if you have a deadline because they don't seem to care about it.
That IS awesome, Jeff! Thank you for taking the time to let us and others know. We look forward to monogramming for you again soon in 2019. Have a happy & healthy New Year!
I love this place!!! My friend's daughter is going off to college and I wanted to get some embroidery done on some towels for her. I gave a brief description of what I wanted and they turned out beautiful!
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