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EnergyUnited
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EnergyUnited reviews
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2,55
100 reviews
The opinions come from external websites
Last update: 12.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNVbFlYNVR3EAE!2m1!1s0x0:0xc76c576bc0019db!3m1!1s2@1:CIHM0ogKEICAgICUlYX5Tw%7CCgwI2YaC6gUQyP_EmwE%7C?hl=en-US
John Smithfield
google
https://www.google.com/maps/place/?q=place_id:ChIJoaEnb6dYUYgR2xkAvHbFdgw
Hi John, we are sorry to hear that you had a bad experience with EnergyUnited. We apologize for any inconvenience you may have experienced. If you would like for us to look into something for you, please contact customer care at 1-800-522-3793, we also offer a live chat Monday through Friday 8am 4:30pm. We take customer service very seriously and we want to make sure you have a positive experience as a member of EnergyUnited.
1564583591
1
Really greedy company, do not care about people at all. Monopoly over the peoples power.
1626368655
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxcy1idzBnRRAB!2m1!1s0x0:0xc76c576bc0019db!3m1!1s2@1:CIHM0ogKEICAgIDqs-bw0gE%7CCgwIj9XBhwYQoMDS2wE%7C?hl=en-US
Jessica S
google
https://www.google.com/maps/place/?q=place_id:ChIJoaEnb6dYUYgR2xkAvHbFdgw
Hi Jessica, We are sorry to hear about your autopay account being cancelled. Unfortunately, without knowing your full name, we are unable to look up your exact account status to see what might have gone wrong. It sounds like maybe you were set up through Paymentus, which means your autopay information changed when we switched billing and account info to My EnergyHub. We did send out multiple forms of communication notifying our autopay members of this change. We cant think of any other reason your autopay would have been cancelled on our end. Please call our customer care team at 1-800-522-3793 so we can clear things up. Thank you!
1626374706
1
Cancelled my auto pay without my permission/ knowledge. Been on auto pay for years and now I have to pay for reconnection fee. Horrible customer service.
1583331835
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURzcnFibUlREAE!2m1!1s0x0:0xc76c576bc0019db!3m1!1s2@1:CIHM0ogKEICAgIDsrqbmIQ%7CCgwI-_P-8gUQoIairAE%7C?hl=en-US
Greg Locher
google
https://www.google.com/maps/place/?q=place_id:ChIJoaEnb6dYUYgR2xkAvHbFdgw
Hi Greg, Thank you for sharing these kind words with us and for telling us about your experience. We take pride in our customer service and are so happy to hear that you were well taken care of in getting your propane account set up! We appreciate you as a valued customer of EnergyUnited Propane and we hope you enjoy your new home in Sherrills Ford!
1591712854
5
What a refreshing change...a utility company that actually has customer service. We just purchased a house in Sherrils Ford and setting up the new propane account was an easy experience with this company. The representative explained how to set up electronic billing in two separate phone calls. Very helpful and pleasant. The required gas inspection was also well done. I got a text reminder of the appointment the day prior and the representative called 20-30 minutes prior to arrival. He did an excellent and though job, explaining several things to me. I really appreciate the customer service with Energy United.
1574865363
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNNaGIteDFRRRAB!2m1!1s0x0:0xc76c576bc0019db!3m1!1s2@1:CIHM0ogKEICAgICMhb-x1QE%7CCgwI05P67gUQ-NW7kAI%7C?hl=en-US
MELVIN THOMPSON
google
https://www.google.com/maps/place/?q=place_id:ChIJoaEnb6dYUYgR2xkAvHbFdgw
Thank you for sharing these kind words, Melvin! We appreciate you taking the time to share this with us!
1574887311
5
ENERGYUNITED HAS ALWAYS BEEN THERE TO HELP YOU ON SAVINGS ON ELECTRIC BILL,HELP YOU AT TIMES OF NEED FOR ANY REASON .THANK YOU KEEP UP THE GOOD WORK.
1604076921
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNpaHBDc3dRRRAB!2m1!1s0x0:0xc76c576bc0019db!3m1!1s2@1:CIHM0ogKEICAgICihpCswQE%7CCgwI-Yrx_AUQiMyJ5QE%7C?hl=en-US
Christopher Davis
google
https://www.google.com/maps/place/?q=place_id:ChIJoaEnb6dYUYgR2xkAvHbFdgw
Hi Christopher, We can assure you that we do care about our members. Unfortunately, the storm was out of our control. We had power outages in 18 of our 19 service areas, leaving over 44,000 members without power. We know that the Foothills Region (Statesville and surrounding area) received the heaviest impact. We have enlisted the help of 200 lineman from 21 different cooperatives and five contractors from as far away as Ohio, Tennessee and Virginia to help in the restoration effort. We know that it is frustrating to lose power and are sorry that you have been out for so long. This is an extreme situation where we have so many people out at one time, making it difficult to pinpoint restoration times for each area. In some areas, the restoration times may take longer than others depending on what caused the outage (such as broken poles, downed trees, etc). We are doing everything we can to get power back to all of our members as quickly and as safely as possible.
1604077914
1
Terrible, Terrible, Terrible. Our power was knocked out by tropical storm zeta 36 hours ago.. Everyone around us has had their power back on for at least 18 hours and yet our street is still in the dark. At least duke energy cares about their customers. Can't wait for the automated response thanking me for taking my time to type this. What else am I going to do still sitting here in the dark...
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