Sorry to hear you had a bad experience, I checked our customer service email ([email protected]) and do not see any unresponded emails. If you would send us the details of your order to me personally at [email protected] and I will gladly look into your concern.
1578891779
1
I ordered something December 13th. NEVER received the item but they took money immediately. Its a SCAM do NOT order from them!!! I have reached out via email, Facebook, and phone AND customer service. Just a awful experience!! Very awful service too! Bette off paying higher prices...least you know you will get your stuff and NOT be scammed!! I will be filing a report with the police to get our money back being that NO one seems to have answers or can be contacted SO BEWARE the online ordering is a JOKE!!!!!!!!
Sorry to hear this, I would gladly assist you in replacing these. Please email your order number and pictures of the damaged items to [email protected]
1574104097
1
Purchased 2 UVB 48" bulbs. Each one came in with both prongs bent in. They did not package them properly, and I could not use either bulb as the prongs were bent and would not go properly into the fixture. $50+ wasted.
I ordered some of my dogs favorite treats online. They arrived fast and were well packaged. My only complaint is that I oredered 12 bags and feel shipping should be free on such a sizeable order.
When I got my two sweet cats, I bought what was essentially a cat starter kit from Pet Central. Its held up to multiple moves and two wild cats. Really impressive for bowls and a litter box.
Charles, I would be happy to look into this. Please send your order number to [email protected] Thank you!
1574187373
1
BEWARE...DO NOT ORDER ONLINE FROM THIS COMPANY!! I placed an order with Pet Central SEVERAL WEEKS AGO ... my credit card was charged BUT I'VE NEVER RECEIVED MY ORDER? I emailed them to find out (NO RESPONSE) and phoned more than once only to get a message machine on which I left messages to return my calls (NO RESPONSES).
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