Yes things are definitely different now. We are thankful to have remained open during this period and kept our staff and customers safe.
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I am usually a big fan of Pearl Hardware. But on my last visit everyone was a little bit off. I know it's covid-19 and it's a stressful time for everybody, but we can still remain civil and polite. And I haven't been going out much and interacted in retail environment so maybe this is the new normal. We'll see. I guess time will tell.
Edit: first off go look at the one star reviews and what the ownership/management responses if that doesnt make you want to shop somewhere else I dont know what will! So rude and disrespectful, exactly what I should expect from this part of town I guess. Extremely poor customer service from the sales people. Combined with their over obsession with social distancing, and Hand sanitizer. I got tired of it and dont shop there anymore(had a commercial account) theres plenty of other reasons I dont shop there also but I dont feel like wasting my time writing it they certainly wont read past the first two Words of my review since its not a glowing one! Never ever will I shop there again I drive the extra distance to any other hardware store its worth it to not feel looked down upon at the Pearl Ace Hardware So inclusive LOL (sarcasm)
Robert was an amazing person to turn to for all of our newbie paint questions. We drove from North Portland to ensure we came to his location on our second visit to pick paint out.
Horrid rude was wearing a complete faceshield and told I have to wear a cloth mask also or leave the store. Vaccine card in hand, dictator governor said face covering not required and shield acceptable for those that can't wear mask. No exceptions or offer of taking my order to outside pick up. No wonder people go to big box store. I support small business but not this one..
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