Sales was great at securing financing ane delivering the the car in a timely manner. 3 days after cars started making brake noise getting worse day by day called to have them take a look at it said there was no openings for a week asked if I could come by and have someone just take a look at it. They said they had no openings for a week the next day the brakes failed and left me stranded. Called the dealer and left a message with reception. its now been a week with not a call back or a check in absolutely disgusted with this experience and 100% wouldn't recommend them to anyone!
Hi Richard, my name is Patrick Rogers and I am the manager of North End Motors. I do apologize for the inconvenience Saturday. This is not a normal occurrence for us. If it was a practice of ours to bring customers here when the vehicle is not then people like yourself would write reviews about similar experiences . As you can see from our reviews that that is not a tactic that we engage in. Our intention is not to have you come in when the vehicle is not here. It was an error on our part, our wholesale team and our sales team did not communicate the vehicle going off site. This error was not made intentionally or deceptively, it was an honest mistake. Because of our error we were and still are willing to drive the vehicle from our location in Canton MA to you in Nashua NH for the inconvenience we caused you. We are willing to make up for our mistake and not inconvenience you any further. You wouldn't have to come back here if you wanted to move forward, we would do the signing remotely then drive the vehicle to your town hall, register the vehicle for you and deliver it to you at no addition charge. Please give me a call at 781-575-1002 or by email, [email protected]. I would like to offer our apology myself.
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2
For a used car dealership, if you're shopping around in person, they have a wide selection, covered cars, everything is clean - highly recommended for that. If however you're browsing online for a specific vehicle, these folks are to be avoided: they list inventory they don't have, when you contact them they assure you they have the vehicle listed, and when you show up for your appointment, they instead try to sell you something else. It's one thing to offer a car which gets sold before you see it; quite another to be deceptive about it. Again, if you're just out looking, seems like a decent place with a good selection, but if you're online shopping, look elsewhere.
We are grateful for your positive feedback, thanks so much!
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Mostafa was amazing! He was not only helpful in walking us through the cars available but also helped us to make a sound decision on what would best fit us and our budget. I truly enjoyed sitting with him and he made the experience as comfortable as possible.
Went to get my Oil change and Luke was so nice and answered all my questions even before I could ask him. He went above and beyond in my standard...thanks Luke!!!!
2 weeks after sale date and signing with no delivery of the vehicle. Keep saying something wrong with lighting or lights of the car which requires a little over 2 weeks to fix.
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