Hi Mike, We cannot find any transactional history against your name, nor can we find any email comms to [email protected] (our customer service email address) from anything that might allude to be you; nor do we have any ongoing customer service issues. We have also responded to your 1-star review on TrustPilot, which requests that you provide us with more information. It was noted that your review on that platform was left without the order number, which is pre-empted when creating a review. Without providing any further info on this matter, we'll be moving to get your reviews (on both platforms) removed. Regards, The F18 team
1601560890
1
Disaster customer service, zero focus on client satisfaction - stay away at all costs. Please ignore below comment from Function 18. If any fellow golfers / potential customers are interested, you can e-mail me at [email protected] and I will be happy to show you proof of purchase and explain you the frustration I have gone through with this disrespectful website. Stay away at all costs - there are plenty of other websites you can use
Sorry for the inconvenience here Ben - For any international customers that have not been provided with adequate information regarding the whereabouts of their delivery, please email customer services at [email protected] and we'll pick up the trail and get straight back to you.
1622065670
1
Bought two items three weeks ago. They haven't arrived. Contacted customer service who sent me the same generic reply each time. Requested a refund with no reply. My only solution now is to raise a dispute with PayPal which could take 30 days before I get my money back. I have purchased here before and never had any issues. Very disappointed and will not be chancing them again. Worst customer service ever.
Thank you for your kind words, it is always nice to hear from happy customers.
1650800675
5
The best online clothing store hands down ,100% trusted seller ,reliable great quality and excellent customer service, returns are easy and they have the option to ship goods next day which I like I am impatient so I always use that .5 stars well earned thank you function 18 .
I have used this site several times with no issues whatsoever. They are prompt, the goods are as described, I have not yet had to return anything, so can not comment on that. The only real issue is I want to spend more money here :) and the quality of the goods doesn't match my golf (that is a good thing).
Firstly, apologies for your inconvenience. Like all other Air Jordan retailers we are continually challenged by sneaker bots. Unfortunately, in this case, the product was in such high demand that our international checkout could not handle the volume and we oversold in error. This is certainly not a regular occurrence or a normal daily order. Our stock is live, and we don't ever set out to sell products that we don't have; sadly international orders take a little longer to validate than domestic ones and this can happen when stock sells out in under a minute. We're working on a solution for these launches, probably a raffle scenario but it's very hard to guage popularity. Case in point, Jordan XII's on Monday did not sell out immediately.
1647342973
1
leider schon 3 mal Schuhe bestellt, Bestellung abgeschlossen und Geld überwiesen und dann das: We regret to inform you that we are unable to fulfill your order as the product is currently out of stock. We confirm that this order has been cancelled and any charges made will be reversed. Leider ein unzuverlässiger Shop. Rate jedem, wo anders Golfsachen zu bestellen !
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.