Hi Glasco, we know you are going through a really difficult time, and you are on a waiting list to get service with several jobs ahead of you at the moment. Our hearts are with our entire community right now. With record call volume, were working to schedule everyone as quickly as we can and know many are in dire need. Our office will be reaching out to you Monday. Thank You, SERVPRO of North Central Austin
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1
Called qthis location out almost 4 weeks ago for a post pipe break restoration proposal. They have not respondes with a proposal and will not return phone calls. I think that they only want fast money joqs at this time. Don't trust them.
Marie, I'm happy to hear that Tatyana was able to make you comfortable in the middle of a frustrating situation. I'll pass your comment on to her.
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5
We had a water emergency Tatyana came in and explained everything perfectly. She made me and my family comfortable and I looked forward to seeing her daily to give updates. She was punctual and communicated everything in an extremely professional manner. Thank you for making a horrible situation tolerable and employing people like Tatyana!!
Please beware. This Servpro is disorganized and dishonest. One example, of many for the one week they were in our house- Servpro said they were removing all of our wet hardwoods but never did which caused the molding around our living room to stay wet for a long time so they kept saying we needed the dryers out for longer. When I questioned the crew, they said that b/c we werent using them for remediation, they wouldnt pull them up. So in short they prolonged the drying time for the house so they could more. This type of activity is impossible for insurance companies to catch.
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