Lisa, I am glad we were able to communicate via Facebook to figure out that this was a big misunderstanding. I did a Living Estate Sale in East Leroy this fall for a customer who was downsizing, and your family bought the home. The owner of the home, my customer, then hired me to complete a clean out of the left over contents from that sale. Those contents were promptly removed from the home to be donated, thrown away, or kept to be sold to offset the labor costs of completing the clean out. The item you are referencing is a large formal dining room hutch. This hutch did not sell during the sale, however the matching table, and sideboard did. When my customer returned to her home to see our completed work, and for our crew to help move her to her new home, she told me that the hutch in the dining room was marked to stay for the new owners. At that point, I apologized to my customer that I was sorry for the miscommunication, however the hutch was already removed and immediately sold. I did not see a note on it not to be removed, or else I would have left it. Moving hutches is never a fun task, especially when it involves going down a flight of stairs like this one. As far as my barn sale goes, the hutch pictured was not the same hutch that we had in the Living Estate Sale. I am glad I was able to show you side by side pictures of the hutches, so that you could see they are very similar, but not the same. My sincerest apologies for not retuning a missed phone call from you a month ago regarding this situation. From small business owner to small business owner, you understand how important customer satisfaction is, and thank you for taking the time to sort out this misunderstanding.
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It is important to support small business especially in these tough times. I would recommend better communication and a willingness to see more than one perspective with an open and calm mind. Thank you for your time with the miscommunication.
Lori. The team and I pride ourselves with providing excellent customer service. As we discussed... we spent over 220 hours prepping and running your sale in a two week time frame. I personally am not present 100% of the time, however I have an excellent team that I trust to get the job done when Im not there. During the two weeks of service that we provided to your families estate, I worked at the site 9 days. A member of my team was present 12/14 days. We had a total of 9 team members there at various times. I followed through with our agreement, we had a successful sale, and Im sorry to hear of your dissatisfaction.
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We hired Melissa and she had told us we would be there for a full 2 weeks to get everything organized she and her crew were not there for a full 2 weeks they were seldom there then took the money as if she worked that many days so I would not recommend her for any estate sales
I am so grateful to Melissas treasures for helping me to clean out my mothers home. Its been a year and a half since she passed and I have been trying to get motivated to take on the task. Thanks to Melissas Treasures, we made a big dent in the project and I will soon be able to put the house on the market. Couldnt have done it without them. Thanks again to Melissa and her crew.
Sorry you didnt have an enjoyable experience. I would encourage you to return to a sale to get a broad sampling of how our buisness is ran. Pricing is tricky, sometimes family members have a say in how things get priced, and sometimes youre right, we might be too high based on the current market trends. As always we are open for negation especially on Saturday afternoons when our goal is to clear out the house. My crew has a broad knowledge of many things and we can be experts in everything. As always, I encourage everyone who has feedback, either constructive or not, to reach out to me directly. (269) 209-1567. I would love to hear from you directly. We can use your experience as a teaching opportunity for my crew. Melisa
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Overpriced and minimal knowledge of the items being sold. Went to one sale they hosted and never again.
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