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Creative Juice
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Creative Juice reviews
Information about Creative Juice
4,50
26 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURhcE5qM09nEAE!2m1!1s0x0:0xcf799087cd41cb3!3m1!1s2@1:CIHM0ogKEICAgIDapNj3Og%7CCgwIoIalkAYQiMjs-QI%7C?hl=en-US
Janelle Winston
google
https://www.google.com/maps/place/?q=place_id:ChIJmVCJOIcD9YgRsxzUfAiZ9ww
Hello Janelle, Thanks for your review. After reviewing your account, you are correct. Unfortunately, we were closed the last 2 weeks of the year to allow our Juicers some time to rest and spend time with family and loved ones around the holidays. We apologize that your website went down during this time and that we were not able to help you sooner. We can acknowledge that the situation could have been handled better. We are happy to hear that you were able to fix your domain and get your website back up and running. We are also sorry to see that this issue overshadowed your entire experience working with us. We will certainly take your feedback and incorporate it in our processes to ensure this doesnt happen again. Thanks for your business! Best of luck to you.
1649721317
1
Update: I paid this company to host my website. At the end of December, my website went offline for some unknown reason. (I don't blame them. I don't know what happened.) I contacted the company and I was told the someone would look into the issue. This is huge because I run a non-profit and December is a peak period for end-of-year giving. After the website was down for 48 hours, I emailed and called the company, again. Nothing. I later get an email that the company was looking into the issue but that most people were away for the holidays. After 11 days, the company sent me an email saying that I hadn't paid for my domain. That was not true; I paid for my domain for a year. Finally, in January I reached out to another company. After providing my hosting information to the new company, they had my website back online in minutes. I lost numerous donations for something another company solved in minutes! In the end, my website was down for 12 days at a curial time during the year. I am truly disappoint by Creative Juice's response. No one has addressed the companies delayed response, nor scapegoating the domain. I waited before changing my google review, but I've heard nothing from the management of this company. Frankly, I'm not interested in hearing from them at this point. It has been almost 2 month. Last year, I started a private foundation. Creative Juice built our website from scratch. The team was responsive to our needs, patient, and understanding when we had a few hurdles during our process. Communication was easy and consistent. Our feedback was always accepted and built upon. It was a new experience for me, but Creative juice made it easy. When we decide to update the site, I'll go right back to where it all began, Creative Juice!
1652299150
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQycXZuZnVnRRAB!2m1!1s0x0:0xcf799087cd41cb3!3m1!1s2@1:CIHM0ogKEICAgID2qvnfugE%7CCgwIjqvwkwYQoJvltwM%7C?hl=en-US
Jon G
google
https://www.google.com/maps/place/?q=place_id:ChIJmVCJOIcD9YgRsxzUfAiZ9ww
1
I dont usually right reviews but Im a new company trying to go the best route. I contacted them about a logo design for my company they text back me 3 weeks later talking about 10k for logo and branding. You gotta be kidding first you wait 3 weeks to call me back plus you talking 10k you cant be serious. There are people offering this service for a fraction of this. This company is the reason foreigners are winning you can go on Fiverr and do better than them. Im done.
1444310008
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnbEliN1J3EAE!2m1!1s0x0:0xcf799087cd41cb3!3m1!1s2@1:CIHM0ogKEICAgICglIb7Rw%7CCgwI-NfZsAUQwObfyAE%7C?hl=en-US
Chris Craft
google
https://www.google.com/maps/place/?q=place_id:ChIJmVCJOIcD9YgRsxzUfAiZ9ww
Thanks Chris! It was a pleasure working with you.
1452371444
5
Creative Juice designed our agency's website (Nao Media) and I was impressed with their process, design service quality, and personal customer service. I highly recommend Creative Juice.
1437446941
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNRcWRudWRBEAE!2m1!1s0x0:0xcf799087cd41cb3!3m1!1s2@1:CIHM0ogKEICAgICQqdnudA%7CCgwInea2rQUQwPCHgAI%7C?hl=en-US
Beverly Roach
google
https://www.google.com/maps/place/?q=place_id:ChIJmVCJOIcD9YgRsxzUfAiZ9ww
Beverly, We are happy we were able to make your dream a reality. Please call us when ever you need us. <3
1475864025
5
I met Mrs. Octavia Warren-Gilmore, founder & Director of Creative Juice in March 2013, during my search for a Marketing Graphic Designer. As a member National Association of Professional Women, I decided to select someone from this organizations database. I had actually viewed over twenty-five different Graphic Designers profile. However, there was something about Octavias profile that interested me the most, so I contacted her, and today I am so grateful that I did. Octavia, and her firm are a start-up business dream partner. Octavia truly has an eye for detail, and is passionate and very conscientious of her clients needs. Im not sure where my company Final Moments Concierge LLC would be today without her professional business expertise. She exceeded my expectations, by designing my company logo, website, all my marketing branding collateral, stationary, business cards, and everything was delivered on time according to our contract agreement. Furthermore, I found her pricing to be fair and responsible. She provided my business with a great solution that has delivered outstanding results today. I would highly recommend Octavia, Creative Juice, for any company large or small in need of an experienced, exceptional, Marketing Graphic Designer. Beverly J. Roach, Founder/CEO Final Moments Concierge LLC
1649200856
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXeDgyM0JnEAE!2m1!1s0x0:0xcf799087cd41cb3!3m1!1s2@1:CIHM0ogKEICAgIDWx823Bg%7CCgwI2J2zkgYQ8ObMkgI%7C?hl=en-US
Annie Evans
google
https://www.google.com/maps/place/?q=place_id:ChIJmVCJOIcD9YgRsxzUfAiZ9ww
Thank you for your candid feedback Annie. We apologize for the hiccups that affected your experience here at Creative Juice. Customer service is always a priority for us. While we wish we would have been able to have a conversation and address your concerns directly, we understand you wanting to post your feedback here. We had a call with the current team and have since resolved their concerns amicably. We would have liked for you to be on that call but it is our understanding that you left the company last year. Your experience with Creative Juice was an anomaly. As a result of the gaps you experienced, we have instituted a new handoff strategy and the employees involved received additional training. Our Glassdoor reviews reflect the growing pains of a startup with room for improvement. We have grown since opening in 2013 and have made great strides in our processes and overall experience for both clients and employees. Every company experiences this, however, it is unfortunate that past reviews from former employees are being counted against who we are in 2022. Thanks again for your feedback. It helps us continue to grow and become a better agency. We wish you the best.
1649816395
1
I only post this to explain my own experience - I hope it is not everyone's. We were SO excited to work with Creative Juice for our website redesign. We even signed on as a retainer client and trusted them to manage/update/protect our website. Unfortunately, we had issues from the beginning. We asked for and agreed upon specific tasks/integrations to be completed with the website build and they agreed, gladly. As soon as we signed the contract, they started to treat us differently. Their attitude immediately changed and it was clear that no one really knew what they were doing. Every meeting with the Creative Juice team was disorganized and we had to constantly remind them of things that were in our contract/agreement. I won't go in to detail but they did not do a thorough, complete job with the website nor the monthly retainer tasks. We had to go behind them and do some of the work we paid them to do (upfront!). I will tell you in my time working with Creative Juice, we had 3 different account strategists... over a 5 month-period! And we weren't even notified until a month after the strategists left. It would take weeks for them to get back with us or make changes that we requested. There was also a major gap in hand off of information/responsibilities relating to our account with each new account strategist. I worked as an Account Strategist at a digital agency prior to my time at the non-profit (where I worked with Creative Juice) and I would never treat a client the way they treated us. I put together an entire slideshow of the things they missed or did not deliver entirely. If I had to summarize my experience, I would say it was a complete and utter mess. I do not trust them and I will never trust them with anything website related ever again. Please look into them before you use them - Glassdoor employee reviews to be more specific. I hope they treat others with more respect than they treated us.
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