I apologize that you feel that way - we strive to provide the best customer service possible. Please let me know if I can be of assistance with this situation. Kolby Watts CEO
We regret you are not happy with the service that you received from us. We did acknowledge that we made a mistake and did not charge for your order; we have also offered to embroidery another item at no charge as well. I understand you are concerned with the communication and the way your order was handled; we will share these concerns with staff and work to better serve you in the future. If there is anything else we may do in this situation please reach out to me at [email protected] Thank You, Kolby Watts CEO
1578355499
1
They did not get my embroidery order correct and they were not honest about it. Two employees had different stories as to why it was done incorrectly. I was asked by the person who originally took my order (and was responsible for the error) if I would want to put a patch over it (their error). If you use their embroidery service, make sure you write down everything yourself.
Your item was never lost - we do not loose orders, furthermore your order has been completed - the phone number provided for the order is not correct therefore we have been unable to reach you - we were waiting for you to call to check on the order to let you know it is ready as we have no way to contact you.
1635604821
1
Should have gave a 0 rating. Took a T Shirt 7 WEEKS ago. To have screen printed. Now they cant even find my shirt. Never again.
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