Aspiredigitalmarketing reviews

1679073643

noname Sabri

google

Dear Yusef, We are sorry to hear that you had a negative experience with our company. However, we feel that there are some important details that need to be addressed in your review to ensure a fair and accurate representation of the situation. Firstly, we would like to clarify that you were placed on hold in December 2022 due to non-payment of work completed. There is an outstanding invoice for the work completed, which we discussed with you at the time. Despite this, you refused to pay the invoice, which resulted in the hold being placed on your account. Additionally, while the first invoice was paid on time, all other invoices were paid late and had to be chased multiple times. You also missed the VAT off the invoice when you did pay and made unprofessional claims before taking another 30 days to pay the VAT. Furthermore, you refused to pay the next invoice for work completed, leaving only two invoices paid in total for work completed between September and December 2022. As mentioned to you in our communications this month, we honoured our service to you and carried out the agreed work before your account was placed on hold. This includes: - 8 SEO articles - Development work on your website to ensure it performs better from an SEO perspective. This included a new header and menu. - SEO work which resulted in a 300% increase in your website traffic compared to before we started working on your account - We also achieved a 153% increase to your organic keywords of which we have vastly improved your websites ranking. - We have increased your websites health score from 79/100 in October to 96/100 currently. This includes significant amounts of work on your on-site SEO. - We have also built a design draft of your new website during this time. Inline with our terms, there has been no further work completed since the account was placed on hold in December. We have taken the website payment and used it against the invoice arrears. This still leaves a considerable amount of arrears unpaid by the client. As discussed with the client over the past couple of weeks, we would be happy to release all of this work upon full payment. The client has requested to see reports of the above work which we have agreed to but communicated that there will be a wait as we are busy with current paying client jobs. We have placed his request into the queue and we will get to it as soon as possible as our paying clients take priority over on hold accounts. We understand that communication may have been lacking on our part since December, but we must emphasize that you were repeatedly reminded of the outstanding invoice and the need for payment and we were under the impression this was never going to be paid. In light of these circumstances, we feel that your review does not accurately reflect the situation and that your claims are unfounded. We apologise for any inconvenience or frustration that you may have experienced, and we hope that we can resolve this issue in a timely and professional manner. We are in communication with you and as mentioned to you before you chose to leave this potentially damaging review that we are honouring your request and will send reports on work completed as soon as we can. Sincerely, James

1678988635

1

*REPLIED BELOW* I advise to stay clear. I have tried to be civil with this company, I paid them for the work which they did not complete. James kept asking for his monthly payments, but never produced any evidence of what he had done. I was skeptical but thought not much of it as I was recommended. I then asked him to design a secondary website for our sister company which we also got no drafts or any work shown to us. On the last payment I decided not to pay for the SEO until I was given the work and showm what had been done. Still nothing of this was done instead he put my account into default and didn't resolve nothing. The website was paid in full...yet he has not released anything. The sep work has been 2/3s paid and still has not delivered anything. Christmas came we never spoke...and after Christmas I messaged him, all with no replies. I messaged him again and still no replies until I sent the person who reccomeneded me to him in which he replied, I'm busy your at the back of the queue. I would have cleared any payment issue, just on the release of some content which was agreed on. In this case nothing til today has been delivered. Just keeps saying we've fixed errors on your website, when all I asked for was seo work and a fresh website. I do not like leaving bad reviews, I just wanted this resolved and seem to have issues instead, no work delivered, nothing as promised either. We have resorted to solicitors and small claims court over the matter. If you value your company please stay clear. *REPLY* Hi James, In response to your reply. I am not sure where you are going with this because everything you have mentioned has not been produced onto our site? Please take a moment to put yourself in my shoes before telling me that I have left a detrimental/ unfair review. 8 SEO articles that are nowhere to be seen. the increased traffic on the website if I am being blunt is from a separate google ad campaign that I took upon myself to do as I lost faith in your business. You mentioned you have built a design draft but again, nowhere to be seen. I really hope you can understand how others and myself would lose all faith in your business when I have not seen nothing on my end. I did stop the last payment as I initially mentioned in my first review because I felt like I was being defrauded. I am glad you acknowledge the lack of communication. I seem to have got more of a response from you on here than over any other means of communication.

1676491121

Emma Miller

google

5

I can highly recommend Aspire. James designed and created my website for Felix and Fern's Creative Hub. As a total newcomer to website design James supported me every step of the way. I was amazed at how quickly he created the site, especially as I requested many tweaks along the way. My business has been running for 5 months now and James has continued to offer support and guidance. His response is super speedy! Choose Aspire, you won't be disappointed!

1599486949

bill norton

google

Thank you very much Bill, we've enjoyed working with you over the last years and we look forward to continuing this relationship going forward.

1599482923

5

The team at Aspire has never failed to deliver a service best described as A1. The patient help for those not too up their IT is greatly appreciated.

1625587650

Chris Davies

google

5

Worked with James and the team on a website and social media launch. First class service and very reasonably priced, would recommend!

1605708601

Molly-ann Barnett

google

5

James and the team set up my website and helped with my social marketing campaigns. Thoroughly happy with how professional it looks. They were very patient with me and always super keen to help out.