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Urbanelement
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Urbanelement reviews
Information about Urbanelement
4,65
17 reviews
The opinions come from external websites
Last update: 14.03.2024
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRZ1BLa29RRRAB!2m1!1s0x0:0x3e3b87a90d1ece12!3m1!1s2@1:CIHM0ogKEICAgIDQgPKkoQE%7CCgsIjo-7yQUQwL7IZQ%7C?hl=en-US
forex analytics
google
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We're really sorry that you were not happy with our work, it's our intention to never have an unhappy client. Our project process provided you with multiple opportunities to identify issues and ensure that your website met your needs. You chose to sign off the project at each stage. As such we were under the impression that we had built a website that you were happy with and would deliver your goals. We are sorry that this was not the case. We delivered a site with a design that you had agreed to, backed by detailed SEO research, all in a short time period. We felt that we had been clear from the outset about the limitations of the platform, based on your available budget. This was clearly stated in the project documentation, which you signed off. We appreciate that you do not feel that we delivered your needs, but we are glad that you have found a new provider that has been able to do so. Urban Element prides itself on delivering cost-effective websites that provide our clients with return on investment. We have 14 years' experience and many happy customers to show for it. We are sorry that we can't count you among these, but wish you all the best for the future.
1496994396
1
The following is an expression of opinion: I would advise anybody looking at using this company to think very hard before doing so They made my life hell for over a year - they disappointed me and taxed my patience and credulity at every turn. From appalling design that had to be redone from the beginning, to deplorable communications eg it took them over a fortnight to tell me that my Project Manager had “left the company” and this only occurred when I enquired what had happened to her. Every time I asked something, it was, “That will be £85 plus VAT….” The impression that I got throughout was that they wanted to do as little as possible for the amount that they were being paid. There never seemed to be a will on their part to work WITH their client to reach a common goal. I wanted a simple website and a members’ area that allowed two levels of subscription costing different amounts. They came up with something that did not allow me to: a) Transfer members from one level to another b) Offer initial discounted membership c) Change the cost of membership The only way around these “normal” activities according to UE was to cancel existing subscriptions and get members to sign up again from scratch. I can barely conceive of a more pathetic attempt at subscription management than what they presented to me. It should be noted that I eventually lost patience with them and it took me less than two hours to find another developer who provided me with the website that I needed (including the ability to manage subscriptions) in less than half the time and at less than a third of the cost of Urban Element. I have never given a negative review to any company before, but I have never been so disappointed in my dealings with anyone. If I could give them less than one star I would do so. I could not have a lower opinion of Urban Element and would advise future clients to tread warily…..
1493711552
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Brian Hicks
google
https://www.google.com/maps/place/?q=place_id:ChIJnzKEncTMdkgREs4eDamHOz4
Thank you for your review Brian. We have thoroughly enjoyed working with you and the team at the NPEU. We look forward to further developing your digital presence and working with you throughout the year.
1499677506
4
We were Looking for an Oxford brand agency and found Urban Element. Process to date has been very good and their understanding of our requirements has been superb. The initial brand project has now moved onto a digital and web consultancy project. Looking forward to working with Urban Element in 2017
1496910595
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURBcDV1Q3V3RRAB!2m1!1s0x0:0x3e3b87a90d1ece12!3m1!1s2@1:CIHM0ogKEICAgIDAp5uCuwE%7CCgwIg5bkyQUQgJO0rAI%7C?hl=en-US
Cathy Dunbabin
google
https://www.google.com/maps/place/?q=place_id:ChIJnzKEncTMdkgREs4eDamHOz4
Thanks Cathy, your feedback is really appreciated. The most important thing for us, as a web design and digital marketing agency, is to provide our clients with a return on investment, so we’re very happy to hear that your new site is delivering. We hope to continue working with you in the future.
1499677008
5
We have been delighted with Urban Element who created our new website. The experience of designing, amending and approving each stage was comprehensive and efficient and the training allows us to make any changes as and when we choose. The most important thing however is that their extensive knowledge of SEO has given us a website that delivers results. We have had a number of enquiries from exactly our target client which is something that didn't happen with the older version. We'd be very happy to recommend Urban Element, and have, to anyone looking for a new site or a face-lift of their old one.
1496941513
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRNzR5Y2tnRRAB!2m1!1s0x0:0x3e3b87a90d1ece12!3m1!1s2@1:CIHM0ogKEICAgIDQ74yckgE%7CCgwIyYfmyQUQwPqmvQE%7C?hl=en-US
Sonia Kearns
google
https://www.google.com/maps/place/?q=place_id:ChIJnzKEncTMdkgREs4eDamHOz4
Thank you, Sonia. We’re so pleased that your new website is already performing much better than the previous one. We hope the enquiries keep coming in and your business continues to grow. We look forward to the possibilities of working with you again in the future.
1499677073
5
Moving your website to a new developer is never a decision to take lightly. One of our main reasons was that traffic to our old website was virtually non existent. Urban Element pride themselves on ensuring the content and SEO are targeted to attract the right customers. This has certainly been the case for us and the numbers of contacts we receive through the website has increased dramatically. The whole process from initial design through to implementation was done on time, on budget and with appropriate support and communication. I would, and do, highly recommend them.
1499683342
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNnZ3Jtb3Z3RRAB!2m1!1s0x0:0x3e3b87a90d1ece12!3m1!1s2@1:CIHM0ogKEICAgICggrmovwE%7CCgwIjrSNywUQgPXEgAI%7C?hl=en-US
Marzena James
google
https://www.google.com/maps/place/?q=place_id:ChIJnzKEncTMdkgREs4eDamHOz4
Thank you Marzena. We really enjoy working with you and love seeing the success of the PPC campaigns and our organic SEO. Let's keep those bookings coming in!
1500563703
5
We were looking for a web design agency in Oxfordshire and decided to work with Urban Element as we were impressed with the company’s portfolio and Jon’s professional and friendly approach. The web designed exceeded our expectations and our customers find the website informative and easy to use. Urban Element manages the site for us as well as looks after social media and Google Adwords. Both the SEO and organic listing have improved which are the results of the fantastic job performed by the Urban Element's team.
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