Dear Sid, Thank you for posting a review and were sorry to hear that your experience was not of the standard you expected. I apologize on behalf of everyone at House Of Faiza. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We cant fix the past, but you have my personal commitment to improve the way our staff serves every customer. Please reach out to [email protected] with your order number and any further comments, concerns, or suggestions you wish to share. We would love to make things right. Best regards, Nadine Sharp Customer Support Manager
1651613861
1
AVOID AVOID AVOID! No zero star option. My wife ordered a suit with plenty of notice and according to their website, guaranteed Eid delivery. As per the last 2 reviews, this company looks like it has a habit of lying to its customers and not keeping to their promises. They took the money straight away for a 150 suit and have been telling my wife lies after lies about it being dispatched. Whos at loss at the end of this? The customer! My wife now has no clothes for Eid and the jewellery she had purchased to match the suit is also gone to waste. This company assumes it highly relies on promises when they cant keep them. No matter how nice the suits are, please save yourself the headache and stress and shop elsewhere. I have a high number of followers, most of them being fashion designers and Asian clothing brands, Who will be keen to know about This! Absolute shambles company and scam artists! Now a day before Eid, they are offering me a refund or to have the suit ordered by 15/05 which is of no use. At this rate they probably wont even keep to that promise and maybe, with some luck Ill have the suit by Big Eid!
Dear Sarah, Thank you for posting a review and were sorry to hear that your experience was not of the standard you expected. I apologize on behalf of everyone at House Of Faiza. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We cant fix the past, but you have my personal commitment to improve the way our staff serves every customer. Please reach out to [email protected] with your order number and any further comments, concerns, or suggestions you wish to share. We would love to make things right. Best regards, Nadine Sharp Customer Support Manager
1650483981
1
I bought clothes from this website in January and April is almost over and I have yet to receive my items. I email them and they give me the same excuse over and over again. Dont buy or trust this website. Scam!! Send my clothes!!! Scam
Dear Fahid, Thank you for posting a review and were sorry to hear that your experience was not of the standard you expected. I apologize on behalf of everyone at House Of Faiza. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We cant fix the past, but you have my personal commitment to improve the way our staff serves every customer. Please reach out to [email protected] with your order number and any further comments, concerns, or suggestions you wish to share. We would love to make things right. Best regards, Nadine Sharp Customer Support Manager
1651104900
1
If there was zero stars i would give it that. The wife ordered a suit for eid which is on the 1st May roughly. She ordered her suit 10 weeks before. It is now only 4 or 5 days before end and Still no sign of the suit. Have sent various messages but no proper help and a satisfactory reply has been received. Been told its ready for dispatch. But still not received it. Will not recommend and will not use again.
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