Vision Eye Max, reviews

1545412208

Rachana Cilarapu

google

We are sorry you did not like the frames that you picked out. Feel free to come in for an adjustment during our office hours.

1547322377

1

Extemely unhappy with the glasses i purchased from them. The frame does not fit very well. Waste of money!

1548569035

Edgar Ang

google

We value your feedback. Feel free to contact our office to personally to speak with Dr. Pham regarding any questions or concerns. Thank you for reviewing us and have a beautiful day!

1548612982

3

Waited for 45 minute and I left on jan. 18, 2019 Submitted online vision history, personal info and insurance. Arrived 5 minutes before 4 Pm appointment. Receptionists said they thought I cancelled five minutes before I got there. I responded to their text message at 2pm that I was confirmed coming for eye exam. Told to fill up all those information again on clipboard. Waited for 45 minutes until 440 pm. Still nothing. I am ok with some waiting but 45 minutes wait seems a bit much for especially for Friday evening. If my appointment is pushed back 1 hr, means I wont get out til closing time at 630 pm. Will look for another eye doc in the area. Hopefully less waiting time -.................................... Update ... a week later Dr Pham has called to apologize profusely for my long wait due to some confusion and a series of unfortunate events. Apologies accepted

1529962969

Nam Dinh

google

Thank you Mr. Dinh for the kind words. Dr. Pham enjoys educating her patients their vision/ocular conditions.

1637182498

5

Best eye doctor i have ever seen !!! She explained every little detail with a great passion.

1585698794

David Crago

google

Thank you David!

1637181222

5

my glasses broke, and they where my back ups i went by the office and the door was locked, but Jenifer and Kris where inside and they came to my help. they went above and beyond to help me. They are the best. its a tuff time, and they went above and beyond to help me. Also BUY the extended warranty!!!!!!!! love this place.

1523172775

Missy Poo

google

We are sorry you feel that way! Feel free to contact our office to personally to speak with Dr. Pham regarding any questions or concerns. Thank you for reviewing us and have a beautiful day!

1523156822

1

My son had an appointment at Eye Max Vision Source on Spring Green, this was his first appointment; as the exam concluded he said he was feeling nauseous (I assumed it was due to the lights used during the exam). He has always been sensitive to bright lights. He stood up an said he was going to step outside. Approximately 5 seconds after he left the room we heard a ruckus. My daughter and I jumped up and left the room to find my son on the ground. He was conscious however he was a bit pale, his lips were dry and as I touched his skin I noticed that he was diaphoretic. I took off the pull-over sweater and shirt he had on, asked for water and juice from the optometrist (as she stood by watching) and slowly helped him sit upright; as he drank the fluids I could tell he was beginning to feel better. Once he started to feel better I had to address the lady sitting at the desk that was texting or browsing on her phone while my son was on the floor. I immediately noticed that when we ran out of the room she was in that same position. She never tried to help, she didnt even attempt to alert us to him having a syncopal episode. Her head was bowed looking at her phone showing absolutely no compassion which is very sad considering where she works. Yes its an eye doctor but its still medical and I would at the very least expect an attempt at some sort of intervention and not be so engrossed and so focused on an electronic device. Zoo animals has shown more compassion than that person did. Now, the optometrist was very thorough in her exam however, she did not seem well versed or prepared to handle a minor emergency, GOD forbid if it was much more serious. So, beware especially if you have health issues. Im adding this response after owners response. I understand that you have to post a response that makes your establishment look good to keep people coming. With that being said, you are a liar. I dont know what happened before we came out there, but what I do know is what I witnessed and that was your employee behaving worse than a zoo animal. Also, yes I did ask for the water as well as the juice as well as candy and thats when the optometrist asked if he was diabetic and thats when I asked him if he had eaten, I wasnt concerned with that question of him being diabetic because I knew he wasnt. Oh, heres a tidbit, if he was diabetic he would still need the juice to help bring his glucose up considering his symptoms of cool clammy skin. I understand you must twist the truth to benefit the business as well as exaggerate by saying I yelled when I absolutely did not yell. I have no reason to lie or exaggerate but you do. With that being said...a bit of advice; train your staff better. Also, you attempting to offset the severity is just sad. He didnt just fall (how ignorant of you, which shows your lack of assessment skills and knowledge). My son is ok and that is whats most important to me but, its also important to warn the public. I suspect you havent gotten a complaint before regarding your poorly trained employee because this sort of situation has never taken place but let me reiterate, compassion should require no training. Oh, and no I will not put myself in the shoes of someone who thinks its funny to watch someone no matter the age experience what my son experienced. So, best of luck to you and perhaps you should check that heart of yours.