My first experience with this company was amazing! However, I was very disappointed to find out at my consultation that Michael Esch no longer has any affiliation with this company. Purchased by a buisness acquisition firm in june, the new owners have already fired over 30% of the employees and are replacing them with lower paid workers. I will not give my buisness to a company run like this. Edit: after seeing the "liked review" prompt I thought i should also mention that all the graber products are made and shipped from China? Don't believe me just track your shipment.
I met Michael Esch prior to this company even existing and his service and pricing was exceptionional. I have used MIchael's company for many homes and referred numerous other friends and colleagues to his company. I have just used Michael's company for the last time. His so called sales leader, little Mike or Mikey, is terrible. Poor sales skills, inaccurate information, excuses for everything, poor follow up and follow through. I understand they are doing well with the Costco connection so good for them. Too bad they forgot about the people that were there when they started and helped them survive until now. Volume and profit seems to be more important to them now versus long standing relationships. My suggestion to Michael and Shirley is to can Mikey. He is not an asset to your company.
We love our new custom shades and Robb, our installer, was GREAT! He promptly returned calls. He was quick to make an appointment when our blinds arrived. During the install process, Robb was professional, friendly and a perfectionist. Thank you for doing such a great job, Robb!
Bridget, thank you for your review! We are so happy to hear you had a great experience and are enjoying your new views!
1583764674
5
We had a great experience with Custom Drapery and Blinds. The blinds are perfect and Robb Johnson was wonderful to work with and was so helpful. He really went above and beyond!
Thank you for your fantastic review Mona! We greatly appreciate your business and we look forward to helping you again in the future.
1581106995
5
We love our new blinds, and really loved the experience from our representative, Robb Johnson. He was always so friendly to us and our kids, was very knowledgeable, and went above and beyond in order to get our blinds installed as quickly as possible. We highly recommend this company as well as Robb, and will come back for future blinds purchases.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.