Bought an EGT Sensor module and kit. From the FIRST moment it was installed it was obvious there was a problem. After many emails it was confirmed the sensor was faulty on arrival. PLX response ? "Right. It looks like a fault with an internal wire of the sensor. For us, we do not service or do any repair with the actual sensors. Only the modules. But with the tests you have done it does not indicate an issue with the sensor module. " I bought a complete kit from them, but because they don`t actually manufacture the sensors they refuse to replace something that arrived faulty in their kit. Not exactly quality customer service is it. :/
Let me start by saying that I wanted to post this review months ago, but I was concerned that if I posted an unfavorable review that it would adversely affect anything I would have received from the most recent indiegogo campaign from this company. That said the good news is that I filed a charge-back dispute and in the end I was able to get my money back. So now for my review: TL;DR: DO NOT TOUCH THIS COMPANY. It's a flip-flop-shop that up-charges the normal crud you'd get off of alibaba or similar overseas, china-based junk tech that doesn't pass UL certification. Do not expect anything about the products this company hawks to be of any value and in fact you should be very cautious that they wont just catch fire.
Phenomenal products with excellent tech support. I bought a Kiwi 3, an OBDII reader. I plugged it in at it was completely bricked. I called their tech support and they helped me with troubleshooting there and then. Professional and courteous and knowledgeable staff. The problem was fixed with a simple upgrade to my firmware. Unit has been working great.
Backed Kickstarter project for kiwi4. Product and support was horrible. So I left a review of the product on their web page so customers that were unaware of the kickstarter campaign could be warned. Two months later I find out they have changed the reviews of the 5 negative 1 star reviews of the product to 5 stars and deleted the customer comments and filled them in with canned responses directly contradicting what the customer originally said. Worse ethics I've ever seen from a company. Will lie and cheat to make a dollar. Posting a review where they can't change it. Go look at the their kiwi 4 campaign on kickstarter... You will understand why they can't be trusted.
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