Just went in for ice cream. Girl with brown hair was very rude and rolled her eyes along with slamming ice cream on counter. She gave me a cup full of melted overflowing ice cream. She also got visibly irritated when asked for whip cream. Very weird interaction
This used to be our go-to place for ice cream in Georgetown. Actually, we even drive long distances to get ice cream here on the weekends because that is how much we love it (flavour and service). Yet, we were thoroughly disappointed with our most recent visit. Our family is quite angry, and we had such a bad experience that we wonder if this place is really caring for their customers as they should- especially during these times. Today: At around 4:30 we went to get ice cream and the first thing we saw was the ice cream server on her phone. She was sending snaps as there were no clients -I suppose- but it took her a while to get to us after she saw our group enter. She then proceeded to attend us without prior washing of her hands and without putting gloves on. When we realized she was making our waffle cones with no sanitation procedures, we asked her why she wasn't wearing any gloves. Her response? "There aren't any". We were quite upset and bewildered, but let it slide since, well, there weren't any gloves (she could've washed her hands though). The most upsetting part however, was when we SAW two boxes of gloves right by her, even though she had said there weren't any. I told her there were gloves, just in case she hadn't seen them, and she said they weren't a requirement- even though we had asked her as clients if she could please put them on. Least to say, we are very saddened by this experience and would not feel safe with covid-19 and general health precautions coming here any time soon, or at least if this behaviour upholds.
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