This is the second tap I had fitted from this company and both failed. The tap has a design flaw as it leaks from the base where tap meets the sink. Water gets over the ring at the base causing it to leak. Whenever I speak to crosswater they just want the tap back to test leaving me without a tap. The taps I had bought were the crosswater wisp.
Appalling customer care. Called 3 times and was given 3 different answers. One said order's on the way, another one said product out of warranty and I needed to pay, and the 3rd said to take a video of the leak before I could get the spare part. Rubbish. They are the most demoralised, incompetent technical team ever.
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