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Lotte New York Palace
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Lotte New York Palace reviews

Information about Lotte New York Palace

4,13
107 reviews
2

The opinions come from external websites

Last update: 10.11.2023

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1647733797
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Ash
google
https://www.google.com/maps/place/?q=place_id:ChIJu6kY43RawokRnmczCmSH-_s
1
I am really disappointed with my stay here, when I entered the fridge was locked. There are very limited dining options in the hotel and the room service is only until 10:30 with quite a considerable fee. There are also very limited dining options around the hotel for later in the evening. The gym is only open until 8 PM and is generally poorly equipped, I am glad to be leaving tomorrow.
1654089132
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Nicholas Ford
google
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1
Staff was useless, no assistance with luggage and it took HOURS for simple things like ice to be brought up. Rooms were old and ours had multiple issues of water leaking all over ruining valuable personal items. The views of the trash covered alley were far from ideal. Management was no better, lieing and making up excuses instead of fixing the problem. They ruined what was supposed to be a wonderful wedding weekend and couldn't care less. Would never stay here again.

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