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Koons Silver Spring
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Koons Silver Spring reviews
Information about Koons Silver Spring
4,17
58 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURJNWVmdHJRRRAB!2m1!1s0x0:0x60526da682197972!3m1!1s2@1:CIHM0ogKEICAgIDI5eftrQE%7CCgsI5efu4QUQs6SzAw%7C?hl=en-US
Jake C
google
https://www.google.com/maps/place/?q=place_id:ChIJUTfbwszEt4kRcnkZgqZtUmA
Mr. C, we are thankful for all your patience and know this has been a frustrating situation for you. We are delighted that we were finally able to communicate with you and bring things to a close. We want nothing more than to see you happy; so please remember, if something comes up please give us a call directly at the dealership (301.890.6100). Many thanks again for all your patience.
1548788410
1
I have recently had a bad experience with this dealership. There are many issues I have faced right after I purchased my brand new MKC and they have not been resolved for more than two months. The most unacceptable issue was that the dealership put the wrong VIN on my paperwork and this is still an ongoing problem. Not only that, but there was a noise issue from the rear of my car that I noticed right after the day I purchased the car. The dealership tried to fix it a couple months ago but it still exists. As time goes by, some other issues on the driver's seat, steering wheel, and break have come up. I purchased not a used car but BRAND NEW CAR!! Lincoln is supposed to be one of the luxury car brands on the market, right? However, their poor customer service and the issues still unsolved made me feel like I was stupid to overpay for a fake luxury car. The thing that made me really desperate was that there is no good way to communicate with someone who is able to take care of solving the issues seriously and immediately. I have contacted several people including the dealer, the Customer Relations Director, and GM at the dealership but I just felt no one took my issues seriously. Funny thing is that the dealership had contacted me so many times before I signed the contract on my car; now they have never contacted me first to update the status to solve the issues and also I have to contact them at least two to three times to get their responses. The dealership kept saying that customer service is the number one goal but for me, the dealership looks like they don't care once they sell a car. Now, who should I talk to about my problems to solve? I hope no future customers will have similar experiences with the dealership.
1628175223
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNhbGJmOE1REAE!2m1!1s0x0:0x60526da682197972!3m1!1s2@1:CIHM0ogKEICAgICalbf8MQ%7CCgsI9_aviAYQgJa-WA%7C?hl=en-US
D Durkin
google
https://www.google.com/maps/place/?q=place_id:ChIJUTfbwszEt4kRcnkZgqZtUmA
Thank you for the feedback and please accept our apology for the lack of communication. Our goal is to always finish repairs quickly and return vehicles back to our customers in the best and safest condition. Unfortunately, even with an appointment, we cannot always guarantee a quick turnaround time because we cannot predict what other repairs are needed once a vehicle is pulled into the shop. Many times, routine oil changes turn into much more which delays other customer appointments. Thank you again for your feedback and please let us know if you have any other questions. Stay safe.
1628625635
1
Quick Lane Service needs a complete overhaul. For a routine check up and oil change with an appointment - more than two hours that is not quick. I realize if they were honest and said Slow Lane Service customers would make different choices but that would be a fair assessment.
1581345531
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNzcmU3T3pBRRAB!2m1!1s0x0:0x60526da682197972!3m1!1s2@1:CIHM0ogKEICAgICsre7OzAE%7CCgsI-9WF8gUQsMOaeQ%7C?hl=en-US
Travis H
google
https://www.google.com/maps/place/?q=place_id:ChIJUTfbwszEt4kRcnkZgqZtUmA
Travis, congrats on your new car! Narh is so informative and full of smiles; we are love him! Thanks again and let us know if anything should come up.
1581357369
5
Narh worked with me to purchase this vehicle and I live two hours away. I arrived on a Sunday Morning and he had all paper work in place and ready to sign. He explained the vehicle to me and made the process effortless. Great Job.
1371592084
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNnMHF6aWJREAE!2m1!1s0x0:0x60526da682197972!3m1!1s2@1:CIHM0ogKEICAgICg0qzibQ%7CCgwIlKuDjgUQwK-p6wI%7C?hl=en-US
bless1123
google
https://www.google.com/maps/place/?q=place_id:ChIJUTfbwszEt4kRcnkZgqZtUmA
WOW, ZumbaSmooth 200! That is probably the best rating we've every gotten. Thank you!
1534330245
5
On a scale 1-10..The ENTIRE Koons Staff get a ZumbaSmooth 200 rating from me:-)...Especially THE #1 AWESOME CREW... A.Weber,Stan P.(the REAL Man),Dave Ledger,Pat Kigar, Simon & the gentleman who sold me my 1stMazda at that location(whose name escapes me). I recently leased my 7th vehicle ZOOM-ZOOM! :-). All I have to say is that on a Saturday I told Allen & Stan my problem..they instructed me to bring my car in on Monday...Allen greeted me..Stan immediately ran down the procedures & est. turn-around time..before I could get settled with my iPad & triple shot espresso :-) ....Stan had returned telling me what the problem was & that me & my car was ready to go :-) :-) With this crew..it's never about them..it's always about their customers. I can always look forward to being spoiled :-) :-) ...#1 Customer Satisfaction for sure. God continue to Bless Koons:-) Keep up the AWESOME TEAM WORK :-) ZOOM-A-ZOOM ZOOM! Zumbad23@gmail
1611153439
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5NUtYcFhnEAE!2m1!1s0x0:0x60526da682197972!3m1!1s2@1:CIHM0ogKEICAgICy5KXpXg%7CCgsIn4ChgAYQ0OL-Lg%7C?hl=en-US
RANDALL JOHNSON
google
https://www.google.com/maps/place/?q=place_id:ChIJUTfbwszEt4kRcnkZgqZtUmA
Xavier, thank you for bringing this to our attention. Customer satisfaction is extremely important and we take these responses very seriously. Because of your feedback, we were able to correct a glitch found in our processes. Again, thank you! Give us a call if there is anything else we can do to help. All the best and stay safe!
1613159492
1
I went to the service department for a 25 point inspection just to get a simple lookover a 1995 town car I just purchased. I was a walk-in so I did expect to wait a while but 3hrs is way to long especially when i was told 1hr 30min. To make matters worse they told me everything was green and that the vehicle was in perfect condition. A 1995 can not be in perfect condition there has to be at least something going on. I asked the advisor with some suspicion if he was sure that there are no leaks or any obvious issues and he said no. So I went for a second opinion and another shop found major oil leaks and suspension problems and even found very visible rust spots in places that is a safety concern. Situations like this is why people hate coming to dealerships, being lied to in your face is really uncalled for and unprofessional. Also, the advisor never had me sign any paper work before the car went into the shop nor after it was done so obviously this place has issues with simple procedures. SMH!
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