Hello, we would like to apologize for your less than favorable experience with us. After looking through the notes on your account we see a technician came out on 5/17 to replace a part and your appliances are working again. If you need anything further, please give us a call. Thank you and have a nice day.
1621444041
1
Purchased all our appliances for our new home from Monark in Sarasota. Terrible experience and few are outlined here. First issue, two appliances we received did not work at all. They do not take returns. They take no responsibility and you are forced to spend weeks repairing your brand new appliances. One did not work at the time of install and they left a broken appliance. The second appliance took over 2 months to repair. Second issue, when we requested the specifications on the appliances it took weeks to receive them and several times the incorrect specifications were sent over. Third, The representative, Mike, does not answer his phone or emails. Sarasota store does not even have a supervisor onsite to assist with these types of issues. This was particularly frustrating since many of the items were continuously delayed without any communication on why or when you would receive them. I will never purchase anything from this company again.
Michael K. (Mike) is your go-to person for excellent sales and service. He will find the right set of appliances for your budget and household needs. We had missing toe grill for the refrigerator and the dishwasher remains uninstalled, but I am confident we can work through this. Tonya Ratican
Hi Jeff, we are sorry to hear your experience was less than favorable. We strive to provide our customers with white glove experiences. We will be sure to look into your account details. Thank you and happy holidays.
1640023262
3
Far better places to spend money on premium items. Customer service is lacking. Always seems to be some attitude with these guys.
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