Nasty experience at Phi Clinic. Do not recommend! I had been treated at Phi before & was happy with the results. I went back last year & the experience was quite the opposite. Tapan Patel saw me for some dermal filler in & around the cheek area. After a week or so hard lumps formed under my eyes, I looked horrific! I went back to see Tapan & he said that the lumps were 'bags' due to the fact I had drank alcohol the night before & had just got off a flight & they would fade. I wasnt convinced but trusted his opinion as he is apparently one of the best in his field. A month later the lumps were still there & I returned. He agreed that there were lumps this time (!?), one eye worse than the other & injected some Hyalase to dissolve them. Again two months passed &the lumps remained! I went back to Phi for a third time & asked for some sort of apology & compensation. Dr.Patel could not have been more defensive slash patronising . He could not believe I was questioning his work. How dare I !!! Its so sad the industry is still so unregulated ... Dr.Patel would not administer any sort of refund unless I could find a certain type of practioner (a aesthetician was not enough ) to quote negligence against him. He must have known full well that was an impossible task. (I did actually find a practitioner who tried to fight my corner but he asserted this was not satisfactory enough) My hands were tied. The skin under my eyes was & still is discoloured & the quality of the skin now has a 'crepey' look. Clearly not the result we look for when we go for these expensive treatments! Please make sure you take plenty of before &after photographs if you decide to have treatment here but maybe dont go in the first place. If someone is unhappy with a service ,as the director of a company you listen & take some sort of responsibility for it even if you believe you are in the right but Dr.Patel did not want to know. Mistakes happen but to deny a mistake has been made & be rude about it is not the mark of a professional or indeed a very nice person. Its been such a farce. If you go here please be careful ( I await a saccharine , patronising response from Phi to this with baited breath!)
Hi Janice, thanks for taking the time to leave a review. We'd love to hear your feedback and hopefully improve. If you'd like to share your thoughts with us, please get in touch via [email protected], FAO Operations Manager.
1604400683
1
Awful experience. This man is not the best, he and Raj Aquila charge ridiculous prices for a brand they have created for themselves. Its laughable their response to some people We dont have you on our records of visiting us when their is a negative. You part with your money for these allergen trainers to distort your face and for them to lead a champagne lifestyle. Stay away.
Thank you for your Botox review Prashant Dagur, we appreciate it very much.
1485427820
5
I had my botox done at the PHI Clinic with Dr Tapan Patel, he has achieved such a natural look, everyone has commented on how good Im looking and the best bit is they dont know why.
Dear Alex. Your message does not state that you have ever visited our clinic. We practice from Harley Street and do not have a clinic in Shepherds Bush. Our records also do not show that you have ever visited the clinic before, we would very much like to work to resolve your issues if you wish to discuss them further.
1516020124
1
I was told a lot about phi clinic. I directly messaged one of the doctors that work there her name Dr Ali. She told me instead of coming to PHI clinic to go to her private clinic in Shepherds buHs and she will offer me a lower rate. I went to an area called uxbridge street the clinic was in a small alley way. She was lovely but very arrogant and wanted to do everything she wanted. I HAD LIPS FILLER AND MY LIPS LOOKS LIKE I HAD AN ALLERGIC REACTION. The swelling did not come down. I have contacted the clinic many time to complaint but no one is picking up. She is not even a dermatologist. She graduated from medical school apparently failed years. IF YOU ARE VERY RICH AND WANT TO SPEND MONEY CHECK THE DOCTORS BACKGROUND WISELY.
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