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Lotties little closet
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Lotties little closet reviews
Information about Lotties little closet
4,60
10 reviews
The opinions come from external websites
Last update: 08.06.2022
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Chloe Farmer
google
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This kind of feedback should be made illegal. We will not submit to bullying by a customer. She complained about the quality AFTER cutting it up and wanted a refund, and complained that it wasn't suitable for her project. She refused to return it so we could inspect the fabric. She broke two of our terms and conditions and lost her refund case with Paypal. She is not welcome to buy our fabric again.
1600603870
1
Worst experience from start to finish, fabric is awfully poor quality, tears at anything, and is practically see through, contacted them, and nothing but blunt, nasty comments, staff Diane definitely needs customer service training for a start. Awful service, won't be using again, only really suitable for toilet paper, and that's going a bit far. EDIT 20/9/20: For anyone reading this review after the stores response I think everyone should be made aware of the situation leading up to this review. At first I reached out to WeLoveFabric and expressed my concerns. My first email was ignored, emailed again and this is where the ongoing saga started. Diane started the back and forth emails, her main responses were limited, mainly quoting the policy, ignoring the images I sent, the faults and flaws I explained and so on. All I kept getting is 'you can send your item back within 30 days if unused and as new' that's all well and good, but how am I supposed to know if the fabric is fit for purpose until I have tried it? I even offered to send it back for them to inspect (which they have said I denied the offer of) if they were going to send a pre laid label. This is when I opened the PayPal case to try and get a resolution from them, again, all my comments were ignored and the only responses I got were the same as received in the emails. I then escalated the case to PayPal, less 48 hours passed and I had received confirmation that the case went in my favour from the evidence submitted by myself. The response to this review just goes to show you how unprofessionally everything has been handled. I was willing to let this go as the order came to less that 7, but as things unfolded and it soon came to light how terribly things were being handled, it seemed only right to take it further, maybe as a bit of an eye opener to them, maybe to show them that exchanging a few emails won't make issues go away. I think a few things need to be put in place within the business to help sort issues like this out, customer service and quality control being the number one priority! For them to immediately put their guard up, deny all responsibility, lie about the PayPal case and even to come forth and call me out as a bully I think is very wrong, there are clearly some issues within the business that should be resolved as soon as possible. Be very careful with this company.
1600181507
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Davi Bugmann
google
https://www.google.com/maps/place/?q=place_id:ChIJL4A2fD6TbEgRZ8UuXOgZJsE
5
This is the place I go to to find and buy amazing fabrics for my quilt projects. The service's impeccable and helpful. I will definitely visit again when need it.
1628675932
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhMTQzUHF3RRAB!2m1!1s0x0:0xc12619e85c2ec567!3m1!1s2@1:CIHM0ogKEICAgICa143PqwE%7CCgwI3L7OiAYQqM3bxwM%7C?hl=en-US
Abigail Knowles
google
https://www.google.com/maps/place/?q=place_id:ChIJL4A2fD6TbEgRZ8UuXOgZJsE
5
Diane is a lovely lady. Very helpful and patient with my requests for fabric. Collection times were easy, and flexible around myself. The unit/workshop was very tidy, clean and well laid out. A very happy customer here and will be returning 100%. Thanks again!
1601839059
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURDdWVlMzRnRRAB!2m1!1s0x0:0xc12619e85c2ec567!3m1!1s2@1:CIHM0ogKEICAgIDCuee34gE%7CCgwI07_o-wUQqOWv2QE%7C?hl=en-US
L...l
google
https://www.google.com/maps/place/?q=place_id:ChIJL4A2fD6TbEgRZ8UuXOgZJsE
5
So very helpful and patient. Diane definitely went the extra mile for me when putting together a quilting "kit" for me via their ebay shop.
1629286725
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Margaret M
google
https://www.google.com/maps/place/?q=place_id:ChIJL4A2fD6TbEgRZ8UuXOgZJsE
5
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