Jason, My name is Joshua Rogers and I am the Director of Marketing and PR for WSG. I am personally so sorry for this happening. We definitely have some training that needs to be done! We strive to do our best every day at all of our locations. I am sorry that the person who answered the phone was not professional and couldn't help supply the material that you needed. If you wouldn't mind emailing me at [email protected] or calling me at 423-479-5597 I would love to try to help resolve any issues you might have. If I do not answer please leave a message and I will get back to you asap as I am in and out of my office from time to time! I am speaking with our District Manager over that store and I will personally make sure we fix the issues!
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