Suzy, Thank you for sharing your experience with us. We are sorry to hear that our service did not meet your expectations. We understand your frustration regarding the CCW course and the membership requirements. We apologize for the confusion regarding the cancellation process and the additional charges that you received. We take full responsibility for our mistake, and we are taking steps to ensure that this does not happen again in the future. We also apologize for the lack of empathy you experienced from our representative. We appreciate your feedback and will use it to improve our service. Thank you for bringing this to our attention. We hope to have the opportunity to make things right and regain your trust.
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