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Bmwbuenapark reviews
Information about Bmwbuenapark
4,53
100 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQydXUzVllREAE!2m1!1s0x0:0x85b5e73ed2f30e78!3m1!1s2@1:CIHM0ogKEICAgID2uu3VYQ%7CCgwIg5b1kwYQyO-gjQE%7C?hl=en-US
Yvette Luna
google
https://www.google.com/maps/place/?q=place_id:ChIJm9gxM4Ur3YAReA7z0j7ntYU
Hi Yvette, we are deeply disappointed by your experience at BMW of Buena Park. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (714) 598-3738 to discuss what we can do to help.
1652430769
2
I took my car in to be serviced for a couple of problems and BMW kept my car for 3 days and when I picked it up only one problem with car was fixed. So not only did i leave with one of the original problems with the car i noticed there was a new problem with car! I let the advisor know but he still sent me off and told me to google how to fix the problem. So disappointed.
1653370760
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQybGVpVjF3RRAB!2m1!1s0x0:0x85b5e73ed2f30e78!3m1!1s2@1:CIHM0ogKEICAgID2leiV1wE%7CCgsIiN-xlAYQyJ64EQ%7C?hl=en-US
Lisa Chau
google
https://www.google.com/maps/place/?q=place_id:ChIJm9gxM4Ur3YAReA7z0j7ntYU
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
1653164113
1
I had my 11 day old 330e towed to BMW BP service dept. And service rep Scott reached out to me immediately. He was great with communication via text. He made sure I had a loaner vehicle available to me. He kept me informed and when i reached out to him, he was great about responding promptly. Turns out they needed to reprogram my car and they kept it to make sure the system error didn't come back on. When I picked up my car, they made sure to have it washed and dried and I was on my way. I'm editing my review. I opened my trunk today to put my groceries in. And to my surprise and anger, the service guys DID NOT put the trunk back together!!! Remind you with the 330 e the battery is in the trunk. The whole trunk was still disassembled!! How can you return a customer's car in this condition?!?! Esp one that is only 11 days old?!?! I'm livid!!! I've called service and no return call back. What an inconvenience!!! Unacceptable
1654203342
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPdE5xSWJREAE!2m1!1s0x0:0x85b5e73ed2f30e78!3m1!1s2@1:CIHM0ogKEICAgICOtNqIbQ%7CCgsIzsfklAYQgO2dBg%7C?hl=en-US
Pamela Becerra
google
https://www.google.com/maps/place/?q=place_id:ChIJm9gxM4Ur3YAReA7z0j7ntYU
Hi Pamela, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
1654409754
5
Top notch customer service! They are extremely professional. Simply the best in the industry. Highly recommend to all friends abs family, strangers too!
1654269346
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPek8zMHlRRRAB!2m1!1s0x0:0x85b5e73ed2f30e78!3m1!1s2@1:CIHM0ogKEICAgICOzO30yQE%7CCgsIosvolAYQoKuqRA%7C?hl=en-US
Stuard Putzeys
google
https://www.google.com/maps/place/?q=place_id:ChIJm9gxM4Ur3YAReA7z0j7ntYU
Hi Stuard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
1654419073
5
I had an appointment for a recall repair recommendations. I got there earlier and I was assisted accordingly. Mark from the Service staff was attentive, friendly, and knowledgeable. After addressing the primary vehicle issue, they performed a complete vehicle assessment and I received a detail information on recommendations/options getting the items repair. Thank you for the service.
1652141762
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyd3VIRFZREAE!2m1!1s0x0:0x85b5e73ed2f30e78!3m1!1s2@1:CIHM0ogKEICAgID2wuHDVQ%7CCgwIwt3mkwYQyOnLqQE%7C?hl=en-US
EXOxONE V
google
https://www.google.com/maps/place/?q=place_id:ChIJm9gxM4Ur3YAReA7z0j7ntYU
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (714) 598-3738 to discuss what we can do to help.
1652188928
1
Contacted this dealership online through a 3rd party website and set up an appointment with Gregory Santiago letting him know I live over 50 miles away and wanted to ensure this vehicle would be available for me to see which was confirmed. The next day I receive an email from the 3rd part website (not the dealership) informing me the vehicle I was interested was no longer available. I then contacted the dealership and confirmed that it was sold. I later received an email from the dealership asking me to confirm the appointment that I had scheduled. I find this to be extremely unprofessional on the dealership as if it were not for the 3rd party website I would have drove over 50 miles to see a vehicle that wasn't even there. This vehicle was not a BMW and was the only one they had on the lot at the time so there would have been no point at looking at anything else. Make sure to call ahead and confirm your vehicle is still there before this dealership waste your time.
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