Not great customer service, especially odd since I made an order worth over $400. The terse almost passive, aggressive, back-and-forth communications in the final week before my order was completed induced me to write a review here rather than bother talking to them any further. -2 stars for poor customer relations. -1 star for a kind of a poor job on the thread on one of the hats. It looks almost like the sewing was simply incomplete. (See accompanying photo where the wording should be only black thread, but you can clearly see white underneath) (by the way, the product was provided by leaving it on the porch so I could not even see the final product with them in person to point this issue out or anything else). This would probably be salvageable, and they could fix it, and at least regain that one star, except for the fact that they gave me reason to believe they really would rather not interact with me, despite that I was always nothing but polite and even warmly enthusiastic in my communications to them. Had they not given me the impression that they don’t want to communicate with their customer who made such a sizable order, I would have asked them to fix this one minor issue, and in the process probably they would be getting five stars now. Alas. Will probably not use them again, which is a shame because aside from the one very minor sewing issue above, everything else looks great.
Had a rush order (due to my own poor planning) and they made it happen!! They were very responsive, flexible with changes, and communication was great. Would definitely recommend!
Brennan created and delivered my requested items quickly and they look great! It was a fantastic experience from start to finish!
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