Shameful experience. I asked for my husbands initials to be embroidered down the outer cuffs of his shirt and received what is pictured below. When going back to the shop to ask for a remedy, I was told straight away that there's nothing they can do now and that I hadn't clearly stated that I wanted them on the outer cuff (we actually went through it multiple times, and even wrote it down on paper that funnily enough cannot now be located). When I explained that I hadn't had that shirt an hour prior to them ruining it (it was also pretty expensive!) I had not one person say they are sorry nor offer any sort of discount for my troubles, instead I was gaslighted by the two males in there who seemed to make out it was entirely my fault and that this is what I asked for. They also tried to make me feel bad by stating that someone had to unpick the stitching for 4 hours! The above star is merely for the fact I cannot give zero stars as my personal experience with this company was less than adequate.
Had several jobs done by Merlin, every time they've been great. Very efficient communication, quick turnaround and really good products. I've ordered products on behalf of several companies and societies, all of whom have been really pleased with the results. Highly recommended.
I have ordered from many work wear places in my time, I have to say that Merlin are the best. Paul and Steve are always helpful and accommodating. Thanks guys
Wore a Merlin t-shirt that had been made for me, for the first time yesterday. I thought that the stitching was of very high quality and the t-shirt was very comfortable. We had tremendous service and the team were really friendly. Pleasure doing business with you.
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