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YES Group
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YES Group reviews
Information about YES Group
4,00
20 reviews
The opinions come from external websites
Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNtOU9HVnNBRRAB!2m1!1s0x0:0x93fe0f803b29aa17!3m1!1s2@1:CIHM0ogKEICAgICm9OGVsAE%7CCgsI0ueAjgYQiMyeYQ%7C?hl=en-US
Tony Fairclough
google
https://www.google.com/maps/place/?q=place_id:ChIJqWlKPqC9eUgRF6opO4AP_pM
Hi Tony, thank you for your valued feedback, I am sorry you feel this way as all the team at YES strive to support every customer with the highest level of respect and technical assistance. We support each machine that our company has ever supplied since 14th February 1995, even if a customer purchased a machine privately from a third party which was originally supplied by YES, we always try our best to offer a solution to each technical problem. Sadly, to say some equipment once it reaches 18 years of age or older becomes no longer supportable due to the technological advancements in electronics and manufacturing processes. If this is the situation in your case then we will do our very best to help, but sometimes parts become obsolete which is out of our control as a distributor. Please direct message us at [email protected], call us at 01623 863343 during office hours, or if its early evenings or weekends please leave a message as we check the frequently and we would be more than happy to assist you to try to give you some options. Be it a Video support call, Telephone support call or an onsite technical support visit, we will do our very best to assist you where possible. Yours sincerely, they YES Team (Your Embroidery Services Ltd)
1641576839
1
The worse company to buy from, Roy the director couldnt careless and is very rude. After experiencing a very unpleasant phone call where he didnt bother offer to help my situation in no way shape or form. Aftercare support is a shambles! Stay clear from this horrendous company!
1616937758
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUR5dTRUOHl3RRAB!2m1!1s0x0:0x93fe0f803b29aa17!3m1!1s2@1:CIHM0ogKEICAgIDyu4T8ywE%7CCgwInoaCgwYQ-J-uwQM%7C?hl=en-US
Joanne “Mo” Harvey
google
https://www.google.com/maps/place/?q=place_id:ChIJqWlKPqC9eUgRF6opO4AP_pM
Hi Joanne, sadly we do not have any record of your name on any of YES Business records, stating that you have purchased any new or used equipment from our Head Office in Nottinghamshire or from our YES branch office based in Northern Ireland. YES GROUP take customer care and technical support very seriously All our machines are covered by warranties. In addition, we have a technical support team who are dedicated to keeping our customers, business workflow, accelerated and on track. If you recently purchased your machine privately and would like to share the product details with us, we invite you to contact our technical or commerial team direct 01623 863343 or by email [email protected] and we will do our best to assist you. Looking forward to hearing from you in due course.
1616512021
1
I am not a customer my partner is currently a customer of theirs. I advise anyone that has money to spend on setting up a business, to not spend it here and go elsewhere. They do sell great products, if they work properly to begin with, but if you ever encounter problems after purchase and in need of aftercare, then please stay away, because they won't help unless you spend more to rectify the problem. I can assure anyone this in turn will be detrimental and will cost your own company thousands in losses because you have equipment that has broken down before you've even started. In my personal opinion and witness to this, I think their aftercare is shocking but also there is a great level of incompetence, ignorance, on top of arrogance not to mention no telephone etiquette when answering to customers. Technical support was almost impossible to come by even with perseverance, which in addition was causing a lot of stress to my partner as well as losses to his business. He was turning work away because of it. One of the printers hasn't yet been used for production and YES suggested to buy the part from them to rectify the problem, however at a ridiculous cost and hundreds of pounds more than what the manufacturer sells it for. Diabolical what they're doing, yet some people are none the wiser and happy to pay extra. Not impressed!!
1628249320
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhamYzejhBRRAB!2m1!1s0x0:0x93fe0f803b29aa17!3m1!1s2@1:CIHM0ogKEICAgICajf3z8AE%7CCgwI6Lm0iAYQiMidwwE%7C?hl=en-US
Inspire Cnc
google
https://www.google.com/maps/place/?q=place_id:ChIJqWlKPqC9eUgRF6opO4AP_pM
Hi Inspire, Thank you for your positive feed back. Where glad to hear that your Compress UV printer works for you and your business. If you need anything technically then please as in every case, just drop us a e-mail at [email protected] or give us a call on 01623 863343. Please ask for Alison in our technical admin team who will find the right team member to support you. Thanks again from all the team at YES (Your Embroidery Services Ltd)
1641577138
5
We have a compress UV-1200 printer that was purchased through YES Embroidery, it's been a good machine but like everthing has its moments, these guys have always been there to help and big thankyou for the rapid response i got when the software failed, Made a call and Graham And Liam were on the case straight away i was up and going within 15 mins. Highly recommended its nice to see good customer service still exists. Cheers to all at YES Embroidery.
1612190164
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5X3ZYOWR3EAE!2m1!1s0x0:0x93fe0f803b29aa17!3m1!1s2@1:CIHM0ogKEICAgICy_vX9dw%7CCgsI1KPggAYQkPLEDw%7C?hl=en-US
Neill Boatman
google
https://www.google.com/maps/place/?q=place_id:ChIJqWlKPqC9eUgRF6opO4AP_pM
Thank you Neill, for your review, we look forward to supporting your new business venture with your new SWF Embroidery Machine going forward. If you need anything then all you have to do is ask, Once again good look and we are just a phone call away if needed, Thanks from all the team at YES Group for your review.
1612191165
5
Best thing we ever did as a business. From the support and service to the machine, David and the team could not have made our purchase any easier. We bought a used four head machine, the quality is beyond our expectations and has helped us with our continued growth. After sales is top notch. Neill Boatman (Image On Workwear)
1592317806
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURjdGFTZUlBEAE!2m1!1s0x0:0x93fe0f803b29aa17!3m1!1s2@1:CIHM0ogKEICAgIDctaSeIA%7CCgwI7q6j9wUQiJyRuwI%7C?hl=en-US
Tim Wilkinson
google
https://www.google.com/maps/place/?q=place_id:ChIJqWlKPqC9eUgRF6opO4AP_pM
1
Purchased a 35k Digital Printer, lots of problems with VERY expensive service calls and parts. Relationship ended with truly shocking argument over poor quality inks they supplied. I cannot and would not recommend this company for hardware / support or consumables
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