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Swartzkitchens
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Swartzkitchens reviews
Information about Swartzkitchens
4,11
36 reviews
The opinions come from external websites
Last update: 10.11.2023
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Sylvia Pituch
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Jodie Henderson
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We purchased a double sink vanity with hardware for replacement of the existing cabinetry. We prepaid for the cabinetry and installation. Upon delivery, their installer was not able to install the new vanity and cabinet, the installer indicated that they were unable to take out the existing vanity, In our opinion this is something that should have been addressed at point of sale as they were aware we were REPLACING and existing vanity. Since they were unwilling to find someone to remove the existing vanity, Swartz promised a refund for installation fee-3 weeks ago-nothing yet? In the meantime we were able to hire another installer who was able to complete the whole job. We are still working through issues with the Quality: One drawer was badly marred prior to shipping. We provided pictures of the center drawers imperfection and were promised replacement. Two weeks later an email and call saying they needed another picture showing location of the drawer to be replaced, possibly another 2-4 weeks. During that phone call, it was indicated that when the drawer front is finally replaced, that the drawer front would be delivered but they can't put it onto the drawer or drill the holes for the hardware. I offered to bring the drawer to them to have it made right. The indication was they do not do this? A second quality issue: the holes for the faucets had been drilled incorrectly in the countertop for the new faucets whose information had been provided to Swartz. Fortunatly, our plumber was able to find a similar model(but not the one origianlly selected) to fit the incorrectly drilled holes.
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